RMA stands for Return Merchandise Authorization. It’s a way for the companies to get product back through automotive parts return management and arrange proper shipping of the product to own back to them.
Many companies have assigned shipping services to ship the items back to them. RMA helps to keep track of parts return process.
In parts return management system basically the company saying that they have authorized the return of the goods. So, when the goods come back OEMs warehouse, they will be ready to accept the goods into inventory.
Intellinet the leading provider of electronic part catalogue and automobile warranty management has added this RMA module in their warranty management system. The tool will help the automobile OEMs in getting defected parts back in an effective way. Also, Parts return management will increase productivity, as they can better research about the reason of defect and error in the part. This will help in making product better and indirectly increasing the revenue of an organization.
Generally, automobile dealers order various spare parts for their end customers and for different vehicles that come to them for repair. The dealer replaces the part with their respective OEMs, but sometimes OEMs need that defected part from dealer for obvious reasons. Either they want to send it back to the supplier or they want to make proper research on that any part if the number of defected part is in bulk. The research will help in providing better services in future.
RMA allows the OEMs to integrate automotive parts return managementsystem so that they can create a request for product return. Parts return management system is very useful to get the defected product back. With the help of parts return process module, dealers can return the parts within the admin specified time limit.
Parts return management system is a much needed feature for spare part organizations and manufactures. RMA feature helps to improve end user experience and satisfaction. This module provides the freedom to get back the supplied goods. This module offers a quick and convenient way to the OEMs to file RMA.
Features Of Return Material Authorization:
RMA history with filters at the admin and the seller end.
Email notification of RMA for OEM and the dealer as well.
The dealer can add own reasons as well for RMA.
The dealer can add shipping labels for RMA.
Dealer can print RMA details and shipping label easily.
General Benefits Of RMA:
The admin from backend can add reasons for RMA under manage reasons. These reasons will be displayed at the front end to the dealer while creating a RMA request. Admin can view all the RMA in his panel. Also, after specific time period exceeds then dealer will not be allowed to create RMA.
Admin can view order information, product details and conversation related to the RMA.
Admin can enter RMA Time to create RMA by the dealer from the day of product purchase.
The part manager will get request for RMA from OEM, if the product does not meet their expectation. The part manager will look for the product for which RMA request is to be generated. Now, manager will prepare the product to dispatch according to RMA request and can write additional information as well.
Dealer can send message to the seller.
Dealer can close the RMA, if satisfied.
Dealer can upload multiple images of the received defected product.
RMA (return merchandise authorization) is an authorization provided by OEMs to get the return of a product. Every automobile company has their own policies that allows product to be returned according to pre-defined business rules. If any company has integrated warranty management system in their organization then they can easily take help of RMA module to return a defective product. To return a defective product, the typical process is:
To apply parts return management system for the defected product, service manager will go to the part return portion in admin panel and their after entering the part related detail, like purchase date, model number, etc. part return request will be generated automatically. After this, four digit RMA number will be generated automatically and the request will be delivered through mail and portal to parts manager.
Once after receiving the request parts manager will place vulnerable components in anti-static bag like they came and will pack the product securely in a box that won’t be damaged during shipping. But the original box the product came in, that’s probably the best box to use.
Now, the parts manager will ship the product through a shipping service company at the address provided by the OEM. Also, parts manager must write the RMA number on the outside of the box that the product is being shipped in.
After shipping the products it is important to mail all the shipping details to the OEM, so that they can track the live location of their product.
RMA numbers is important to both the service manager and part manager. An RMA number tells the merchant that a return is being made and offers protection against fraudulent returns. The customer can use the RMA number to inquire on the progress of a return. For example, if the OEM hasn’t received any information about the return, the OEM can call the parts manager and the RMA number can be used as a reference.
The Automotive industry finds itself today faced with serious challenges. Competition in the marketplace has never been tougher. There are new products coming to market every month. Automotive OEMs and dealers have made significant technology investments in the past. A business strategy that makes sense in uncertain economic times is concentrating on getting the most value from investments, by focusing efforts on savings through increased efficiency. The organization we know today as Intellinet Systems was incorporated in 2006 to reduce the cost of Information Technology for automotive manufacturers and dealers. One main area of focus for Intellinet has been helping manufacturers and dealers establish a standard way of exchanging business transaction data (parts orders, warranty claims, retail deliveries, etc.) between themselves and with vendors.
Intellinet has worked diligently over the decade to develop standards for technology in the automotive industry designed to help dealers and manufacturers accomplish just this goal. Intellinet solutions like warranty management system, electronic part catalogue, automotive parts return management help automobile OEMs organizations to overcome the unique challenges – improve accuracy, lower the cost. Through the solutions, suppliers and manufacturers relationship get better that results in increasing revenues through unified solutions.
NOTE: Intellinet vision is to provide innovative software solutions to automotive equipment manufacturers, their dealers and suppliers. The software products and related data over the web in a variety are not for any automotive workshops or workshop service providers.
Either then this RMA system, Intellinet also provides return management system for the parts ordered by dealers. As, dealer sometimes order parts and they get damaged parts in delivery, or wrong part is ordered by mistake. So, to overcome all these type of issues Intellinet offer safe and secure parts return management. Here, dealers can contact OEMs freely about and part issue and can file return request.