In automotive industry, there is a strong collaboration and coordination between original equipment manufacturer and dealers. With this collaboration and joint effort of both Dealers and Original Equipment Manufacturers, they are able to provide better after Sales Service to the end customers. In the normal course of business dealers buy different kind of products, spare parts and accessories from original equipment manufacturer and sell them to end customers. As a part of their work, in the meantime they also repair the product if any issue comes with the help of spare parts and in case, they do not have the technical expertise to fix the issue, they reach out to original equipment manufacturer for the solution of the issue.
Original Equipment Manufacturers then check the concerns and issues escalated by the dealers and provide them the solution with the help of articles in Intelli WiKi. When other dealers review the solution provided by original equipment manufacturer, sometimes they feel that they may have the better idea for resolving the issue faced by other dealers but in the absence of any software or link which can connect Dealers with Original Equipment manufacturers, they are not able to provide their idea to the original equipment manufacturers which can add value in day to day life of all the concerned dealers. Intellinet has understood this requirement from both Dealers and Original Equipment Manufacturers and developed an online web-based system known as in Intelli Wiki. This Intelli Wiki system is an online web-based ocean of knowledge which provide functionality to Dealers to share the idea to original equipment manufacturer in case they have a better solution and approach of the solution provided by original equipment manufacturer.
Intelli Wiki act as a knowledge repository for both original equipment manufacturers and for dealers with the help of which original equipment manufacturers can provide ready reference material in the form of different articles to all the dealers. Whenever any dealer or original equipment manufacturer faces any issue in any part or product, to share the knowledge among different dealer’s original equipment manufacturers create and publish the articles in Intelli WiKi. These articles are very informative and interactive. Original equipment manufacturers can write different articles which can include different images or videos and can get the feedback from dealers with respect to the quality of the articles published. With the help of multiple images and videos embedded in Intelli Wiki, dealers find the articles interesting and they are able to understand easily.
One of the unique functionalities included in Intelli Wiki is Share Idea. With the help of Share your idea functionality dealers can also contribute their thought views knowledge experience with original equipment manufacturer. A dealer could have a better approach or idea in tackling the different issue and if they want to share this alternate approach with other dealers and original equipment manufacturer, they can always resort to Intelli Wiki and can share their valuable ideas with original equipment manufacturer.
These ideas submitted by dealers to original equipment manufacturer are then analyzed by original equipment manufacturer and based on different inputs and analysis, original equipment manufacturer create articles on the idea share in Intelli Wiki thus Intelli Wiki provides a platform to dealers to share and contribute more towards providing better and better solution and also the alternate solution if any.
Intelli Wiki promotes better coordination and collaboration between Dealers and Original Equipment Manufacturers. Intelli Wiki is an online web page knowledge sharing application that can be accessed by dealers and original equipment manufacturers at their convenient time and thus it provides flexibility.
It provides flexibility to both Dealers and Original Equipment Manufacturers to refer to Intelli Wiki and based on the articles submitted by original equipment manufacturer, dealers can also contribute and share their thoughts and idea and can contribute towards maintaining the quality of the different articles by providing the ratings on the articles published. Intelli Wiki also provide the functionality to dealers to write any comment about the articles they are referring to thus if they want to share their thoughts and Ideas, they can take the help of Share idea functionality and contribute more to improve the quality of the existing article.
For more information and details about Intelli Wiki system and our other World class products, visit our website www.intellinetsystem.com. We assure you of the best in class products which will help you to grow your business.
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