Intelli DMS
Cloud-Based Dealer Management System for OEMs

A complete Dealer Management System that connects OEMs, dealers, and service networks in one place. Intelli DMS simplifies service operations, improves inventory accuracy, automates billing, and strengthens warranty workflows—all from a single cloud platform.

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About

Intelli DMS

Managing a modern dealership is complex. Dealers juggle service appointments, repair jobs, parts management, invoices, and warranty claims—all while keeping customers satisfied and OEMs informed.

Intelli DMS solves this by digitizing the entire aftersales journey: from appointment booking → job card creation → repair estimation → invoicing.

It integrates seamlessly with the wider Intelli Suite—including Intelli Catalog, Intelli Estimate, Intelli Warranty, Intelli RMS, Intelli Manual, and Intelli Commerce—giving OEMs and dealers end-to-end visibility across their entire network.

Discover the Advantages

Business Benefits of Dealer Management System

Faster Service Operations

Intelli DMS accelerates the entire service process by digitizing appointment booking, job card creation, and technician assignment. Dealers can handle more vehicles in less time, while OEMs gain consistency and efficiency across their networks.

Smarter Inventory Control

The system ensures that every part is tracked in real-time, reducing stockouts and preventing wrong part usage. With integration to Intelli Catalog, dealers always have access to the right part numbers, alternates, and supersessions.

Seamless Billing & Invoicing

Invoicing is simplified with automated workflows that support multiple payers and regional tax structures. Dealers can generate accurate invoices instantly, leading to faster cash flows and fewer financial errors.

Stronger Warranty Management

By linking job cards directly with Intelli Warranty, the system minimizes claim leakage and speeds up recovery from suppliers. Dealers experience fewer rejections, and OEMs maintain stronger control over warranty costs.

Enhanced Technician Productivity

Digital job cards and mobile access reduce paperwork, giving technicians more time for actual repairs. Features like photo and video capture, along with access to Intelli Manual and Intelli Wiki, improve first-time fix rates.

Better Customer Experience

Customers benefit from transparent estimates, real-time service updates, and faster turnaround times. This builds trust and improves loyalty, helping dealers retain customers in competitive markets.

OEM-Level Insights and Compliance

Dashboards and audit trails provide OEMs with complete visibility into dealer performance, claim trends, and service quality. This enables better decision-making, network-wide compliance, and proactive cost control.

Standardized Processes and Better Decision-Making

Intelli DMS creates consistency across every dealership in the network by standardizing how appointments, job cards, inventory, and invoicing are managed. This not only reduces errors but also ensures that every dealer follows the same process, making it easier for OEMs to enforce policies and measure performance.

Key MOdules

Explore the Key Modules

Dive deeper into key modules for Intelli DMS

Front Office Module – Smarter Appointment & Allocation

The Front Office module helps service advisors manage customer interactions right from the start. Appointments are booked quickly and allocated to the right service advisor based on availability, ensuring that customers never wait unnecessarily. By digitizing the first touchpoint of the service journey, dealerships create a smooth, professional, and welcoming experience for every customer walking in.

Job Card Module – From Customer Need to Repair Order

This module forms the backbone of service operations. As soon as a vehicle arrives, the system creates a digital job card that records the customer’s needs, recommended repairs, and required parts or labor. Every detail is captured accurately, leaving no room for miscommunication. Service advisors can track jobs in real time, keep customers updated, and ensure that repair orders move seamlessly through the workflow.

Floor Coordinator Module – Work Allocation & Timely Delivery

The Floor Coordinator module ensures that the right jobs are assigned to the right technicians at the right time. From initial inspection to final repair and quality checks, every stage of the process is monitored digitally. Once the work is completed, the system supports timely delivery of the vehicle back to the customer. This coordination minimizes idle time, keeps technicians productive, and ensures that vehicles are serviced and returned on schedule.

Features

Intelli DMS - Product Features

Service advisors can capture photos or a short video of the vehicle at check-in.

Built-in AI automatically detects dents, scratches, and visible damages.

Creates a clear digital record that protects dealers and customers alike.

Technicians and advisors can view their daily performance, not just managers.

Metrics include service time, efficiency, and approvals completed.

Encourages self-improvement and builds accountability within teams.

Tracks progress at the level of each technician’s assigned task.

Retailers can also submit their own orders with the help of a user-friendly mobile application.

Tracks progress at the level of each technician’s assigned task.

FAQ

We Got Answers to Your Questions

How does Intelli DMS improve dealer workshop efficiency?

Intelli DMS digitizes the entire service flow — from appointment booking to job card to invoicing. This means less paperwork, faster approvals, and better use of bays and technicians. Dealers can serve more customers in the same time with fewer errors.

Can Intelli DMS integrate with our ERP and other systems?

Yes. Intelli DMS is built to connect with SAP, Oracle, Microsoft Dynamics, and other ERPs. It also links with OEM tools like Intelli Catalog (for parts), Intelli Warranty, and Intelli Estimate. This ensures data flows smoothly without manual entry.

How does Intelli DMS handle inventory and parts management?

Dealers get a live view of stock across all locations. The system automatically suggests reorders, flags dead stock, and manages alternates or superseded parts. This reduces stockouts, avoids overstocking, and improves first-time fix rates.

How is invoicing managed, especially with different tax rules?

Invoices are created in one click from approved jobs. Intelli DMS supports split billing (customer, warranty, insurance) and is compliant with GST, VAT, and other tax rules. It also integrates with e-invoicing and payment gateways where needed.

How does it improve the customer experience?

Customers can book online, approve estimates digitally, and get updates via SMS or WhatsApp. With accurate parts and faster service, they spend less time waiting — which directly boosts satisfaction and loyalty.

What kind of reporting and dashboards does Intelli DMS provide?

OEMs and dealers can track key metrics like turnaround time, technician productivity, parts usage, warranty recovery, and dealer performance. All dashboards are role-based, so leaders see the big picture while teams focus on their KPIs.

Intelli DMS Cloud-Based Dealer Management System for OEMs