OEMs strive to give a quality experience to customers. Their dealer network and distributors works tirelessly to provide expert service to every customer, still they fall behind in satisfying the customers. What’s the reason?
The biggest problem OEMs and dealers face is due to the inability of not making changes in parts catalog. They are dependent on manual method to make changes and that is a long process.
Why Accurate Parts Information Matters for Dealer Loyalty
This way dealer don’t get the latest information and they work with the old information, and when it came to parts ordering this is a big problem. If a dealer isn’t sure that they’re going to get the right part or not, it effect OEMs reputation. And if a repair takes longer than promised because wrong part was ordered, that hurts the dealer’s reputation. So, accuracy of information is necessary for OEMs to protect their reputation and build it a world-class brand.
Challenges with Traditional Parts Catalog
Manual parts catalogs create several operational problems:
- Updates take a long time to reach dealers.
- Dealers often work with outdated information.
- Incorrect part identification leads to wrong orders.
- Parts returns become more frequent.
- Customer satisfaction declines due to repair delays.
Because dealers have no control over updating manuals, they are forced to rely on information that may no longer be accurate.
For this OEMs need a technology that can make things easier for dealers, as they don’t have control over updating parts manuals and it hurts dealers to not have current information. If you are one of such OEM then your search ends here as Intellinet is the company with which you can move forward. Intellinet Systems sallows OEMs to update their own data in a way they want, and those updates will be available to the dealers instantly.
How OEMs can Use Intelli Catalog Software?
Mainly OEMs can use parts catalog software and parts lookup system to look for parts info and can also after providing access, dealers and internal organizations workers can also use the software to find all the information they need in a fraction of the time. Most importantly, whatever they will search, they will get it in correct form without any error. OEMs can upload service information and bulletins, on the portal of these software’s so that anybody having access to portal can get necessary information anytime.
Key capabilities include:
- Access to accurate parts information
- Fast parts lookup using part numbers or VIN numbers
- Uploading service bulletins and technical information
- Centralized access through a secure portal
OEM platforms can display complete information about listed products while authorized dealers gain quick access to the same data through the software platform. Instead of searching through manual parts catalogs, dealers can locate information with only a few clicks.
This significantly reduces search time and improves productivity.
How Intellinet Software’s Can Improve Dealer Performance?
One of the biggest benefits for dealers is improved data accuracy. Dealers will have better accuracy of the parts data. And dealers will be really happy to get the augmented search capabilities. Whenever they will search info about a part using part number or VIN number, they will get everything that is related to that part on their screen instantly. They don’t need to hunt for stuff they’re looking anymore. As soon as they type the right part number, they will instantly get what they need.
How OEMs can Convince Dealers to Adopt New System?
OEMs can convince dealers by saying, the information you were getting previously was not error free. Often you get wrong order and you need to ship it back, customer become angry with you and you became Mad at us. Now all this will not be a problem anymore. This new system has the ability to eliminate all the error, change the way of working and much all.
Challenges in manual catalog:
- Wrong parts orders
- Return shipments
- Customer dissatisfaction
- Delayed repairs
- Inaccurate information
All this can make OEMs win over their dealer network. Previously they were doing using things without knowing it’s accuracy but after adopting Intellinet software they’ll get to know that they’re ordering the right part or getting the correct info.
The Cost of Inaccurate Parts Information
Providing accurate parts information is critical for both OEM and dealer reputation.
Example:
Consider a transmission component that is highly popular in the market. An OEM mistakenly labels the part incorrectly in the catalog. Because the part is frequently ordered, the error goes unnoticed for some time. Dealers continue ordering the wrong part, and the OEM continues shipping it.
The result:
- High shipping costs
- Expensive returns
- Customer dissatisfaction
- Operational losses
Even after identifying the issue, manual catalog systems may take up to 30 days to distribute the correction. During that time, incorrect orders continue. With Intellinet software, updates can be made immediately, preventing such costly mistakes.
How Providing Accurate Parts Information Can Improve OEM- Dealer Relationship?
With improved technology dealers will have an advantage that they can find the errors very easily and can inform this OEM through software portal. Also, OEM will react instantly on this and will fix it right away. OEMs will also connect with dealer to confirm that issue has been fixed or not. It will help both of them to trust each other as they will get all information in real-time.
Hopefully, this is what makes Intellinet software different from others as we’re committed to offer correct and instant information and help them to build a healthy relationship.
Conclusion:
This is a big transition for OEMs as they have thousands of documents. It means a lot for OEMs and dealers to be able to pick up the phone/tablet and get the information instantly on their screen or send an email to someone regarding parts info and get a response in real time.
Also, dealers will get rid of the old system. Also, no special efforts or skills required to adopt this new system, one can integrate it with the existing system. Also, with easy interface everyone can use it and in case anyone requires help, Intellinet team is always available for help.
Give your dealers instant access to correct, real-time parts information, reduce wrong orders, and improve customer satisfaction. Discover how Intelli Catalog helps OEMs build stronger dealer networks.
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About the Author
Chandra Shekhar
Chandra Shekhar is the Senior Manager, Strategy & Business Development at Intellinet Systems. With over a decade of experience in the automotive industry, Chandra Shekhar has led digital transformation and aftersales strategy initiatives for OEMs across multiple markets. His background combines deep industry knowledge with a practical understanding of how technology can solve real operational challenges. He focuses on making complex ideas clear and relevant for automotive and aftermarket professionals navigating ongoing change.
