6 Ways To Raise Auto Claim In Warranty Management Software
by Intellinet Jun 13, 2018
Auto warranty solution enables the automobile Original Equipment Manufacturer (OEM) to automate the warranty claims process. Using service and repair data captured it automatically validates, generates, and submits warranty claims in compliance with OEM file specifications. The automotive warranty claim software is typically used by authorized service centers and repair organizations that perform in-warranty return or repair work. There are different types of claims that are defined in the software on the basis of policies, requirement of dealers and OEMs Also, policies are designed by keep the end customers in mind, so that they can also gain benefits from it. Fast claim processing allows service personnel to focus more on generating revenue for the company. This is a centralized portal for manufacturers and dealers that helps in faster and more accurate warranty claim processing. Let’s have a look at the claims types.
Types Of Claims:
Plant PDI (Pre-Delivery Inspection)
Dealer PDI (Pre- Delivery Inspection)
Post Sale Warranty
Spare Parts claim
Let’s discuss about all these in brief:
Plant PDI (Pre-Delivery Inspection) Claim
The pre-delivery inspection (PDI) warranty claim type is used to cover work that is performed prior to the asset being delivered to the dealer.
When a vehicle is assembled in any plant and after complete assembling, the product is ready to be delivered. But before delivery, pre-delivery inspection is important part of the process. During PDI, if any problem is identified within the spare parts, a warranty claim is generated by the plant manager to the service manager of OEM, through claim portal and email also stating about the issue. The service manager takes action on the claim and if all the things are correct he will approve the claim.
Dealer PDI (Pre- Delivery Inspection) Claim
The claim is raised after inspection is done from dealers end by part manager before delivering the automotive to the customer. In the pre delivery inspection process, if any defect is there on the vehicle, like in any spare part or any scratch on body. In this situation parts manager raises dealer PDI claim in front of the service manager.
When a vehicle is ready to be delivered to the end customer, dealer performs pre-delivery inspection. In this process if the parts manager come across any defect in the vehicle, he immediately raise a claim in front of service manager for reimbursement. To raise claim parts manager uses the warranty claim management portal and also an automatic mail will be sent to the service manager stating the same. So, after looking up all the necessary details id he is satisfy by the details and proofs with, he will pass the claim and it will automatically reach their accounts department from there.
Post Sale Warranty Claim
This type of claim is raised by parts manager on behalf of end customer. If end customer receive the vehicle in damaged condition, or bad condition like covers torn, scratch on body, etc. Such things may happen due to the mistakes of delivery person or due to unattainable circumstances. But in both situations customer have valid reasons to apply for claim.
The Purchaser, who may be a businessman/entrepreneur or an end consumer, is going to buy a vehicle from any automobile dealer, but after the vehicle is delivered to him, he found some defects in his vehicle. In such case, the customer will go to dealer with all the details of defect and on behalf of customer, part manager will raise a claim in front of service manager through the warranty claim management portal and also through email and if service manager is not available at that moment to look at that request, then it will be automatically passed to the parts service head. After looking for all the details, the service may pass the claim if it is valid.
This type of claim is raised by service managers on behalf of plant. As everybody knows, spare parts are manufactured in bulk through lot process. Lot size refers to the quantity of an item manufactured in a single production run. In other words, lot size basically refers to the total quantity of a spare parts or vehicles ordered for manufacturing. So, if there is any defect in any spare part from a specific lot size, then the plant will recall all the spare part of that lot number and this type of claim will come under campaign claim.
If the break disc plate of Maruti Ciaz diesel version was manufactured in January 2018 in a lot process, but after sometime plant Quality head noticed some defect in the measuring scale of break disc plate due to which the whole lot got defected. In such case, on behalf of plant this type of claim is raised by service manager (In special cases OEM authorities can raise claim). The service manager will raise a claim notifying about the defect to the part managers in specific regions on authorized service centre, through the claim portal and also through email and will order them to recall the vehicles in which that defected break disc plate was used in Jan 2018. The parts managers will now notify their end customers through email or message on their phone to get their part replaced, as it is under warranty period.
Goodwill claim is when part manager (dealer) decides to perform repairs in order to make a good faith attempt to satisfy a customer, keep the customer satisfied, earns the customer’s continued business. Also, goodwill claims are sometimes raised for senior citizens, army personnel’s, doctors, etc. If he makes a goodwill claim for any part that is not covered under warranty then it is like part manager is causing itself and requesting the service manager to waive certain legal defenses or settle at a minimum cost.
The “gear box unit” of a person Skoda Superb has failed. Also, the part is not under warranty. The repair bill is huge that one doesn’t want to settle at that amount. In such situation the customer can ask the dealer to lodge a “goodwill” claim. According to the previous service record of the customer, the part manager from dealers end may file the claim in goodwill category.
Spare Parts claim
Spare part claim is raised in when any customer buys any automotive part from the dealer or authorized centre, the part come under warranty and in the same warranty period it start showing some defect or stop working, then customer can go to the his authorized dealer to file claim.
Example: A consumer buys a clutch kit for his car at a cost of $1,000. The clutch kit comes with a 1-year warranty against defects, but 10 months later, the clutch stops working. The consumer is entitled to a remedy that he can go to his authorized dealer. Here, parts manager from dealer department will raise a claim on behalf of consumer, to the OEM. The service manager in OEM department will get notification about the claim on his auto warranty claim portal and also on his email. After checking all the details regarding the claim, like about what the claim is, documents attachment with it (the software has facility to click image from mobile and then uploading it, also after uploading one can highlight the specific part), and any other necessary information, the service manager from may pass the claim or if he is not available at the moment to pass the claim, then it will automatically pass on to the warranty head or any other authorized person. If service head is satisfied by all the information provided then he may pass it and dealer will get reimbursement of $1000, and parts manager on behalf of dealer will pass the new part to the consumer.