Automotive OEMs are implementing new technologies to improve productivity and customer service. Leveraging smart technology and mobility look more promising for automotive OEMs to strengthen their operations at lower cost
Upgrading the old FTR process can help OEMs save time and generate more revenue. Also, the updated field technical report (FTR) solution will help field technicians to prepare and send reports automatically and save valuable time and use of valuable resources will be more efficient.
The best part is that incorporating such interface can significantly reduce the time to send and receive information and instant access to data whenever required. OEMs can integrate it with existing technologies and can enable more immediate value. This will result in reduction of effort required to complete any subsequent task.
In manufacturing OEMs the need of field technicians is growing at fast speed and in the upcoming five years the market will experience more growth. But as demand is growing, OEMs can play smartly to fulfill the demand and supply gap.
According to the size and growth of automotive industry, there are number of software vendors are present in market. Each vendor claims that their software will help OEMs in transforming their FTR operations, keep up with industry trends, increase profits, and maximize customer satisfaction.
Such claims may prompt many OEMs to evaluate the software and replace it with existing process. OEMs and their field managers need logical reasons to upgrade or replace their software. Of course, there are many reasons but some are good and some are not so very good. With more than a decade of experience in this field, let us share with you the five good reasons why, it’s the right time to make changes with Intellinet Field Technical Report Automation:
- Current Process Is Complicated And Costly To Maintain: Let’s face it, if an OEM is spending too much on manual field technician process, then it’s the time of upgrade it. Typically, OEMs that operate antiquated or fragmented systems experience higher operating expenses than those who do not.
- Existing Process Is Hindering Growth: FTR can be responsible for facilitating or limiting the growth of an organization, all depends on the features and functionality of existing system. As if your company system doesn’t have the required functionality to manage business according to latest trends, it will hinder the growth. Also, the organization will surely need to replace it to get back on track.
- Current Process/Software Is Not Good Enough To Provide Accurate Data: This is one of the most cited reasons for replacing software. If OEMs can’t obtain good data on installed base, equipment service histories, field service engineer skill sets, cost of service, failure rates, etc., then they are at a disadvantage because smart software is needed for smart management of resources.
- Current Solution Is Impacting KPIs: Ultimately, the success of an OEM depends upon his ability to meet financial targets and keep customers happy and manage service processes against KPIs. If a company’s performance trails significantly from industry average or best in class, then it is possible to FTR is to blame. Perhaps it’s time to consider replacing the current system with one that does a better job.
- Lack Of Flexibility And Scalability: It is important that your FTR software can scale up or down without a massive investment in capital or labor. In addition, it should offer flexibility in terms of how workers can share and access data as well as flexibility or openness in terms of the ability to add on third party applications.
Market is full of vendors who are always ready to offer new and innovative applications to the OEMs. The desire to keep up with industry trends and best practices will also drive purchasing decisions. Implementing a new solution can be costly and time consuming, even if the ROI exists. Therefore, the decision to switch should not be made lightly. So, just take help from the above described points and choose wisely.
If you wish to enjoy a free demo of the Field Technical Report Automation software or you have a query regarding the same, just connect to www.intellinetsystem.com. Experts are always ready to help.
