How iWiki helps dealers in quick resolution of the issue.

As the time is moving very fast, technology is advancing at a great pace. With this advancement of technology, It is of immense Importance that Original Equipment manufacturers provide quick support and help to the distributors, dealers and engineers whenever any issue in the products comes to their notice and they face any kind of challenge in fixing those issues in the product.

Without proper system in place, all such distributors or dealers either has to approach OEMs for their technical expertise or need to take guidance from internet. Such task is time consuming and irritating as well which may hamper OEM-dealer relations.

One stop solution to all such challenges is Intelli Wiki. Keeping the issues and challenges which dealers and OEMs are facing to provide quick and advance solution, Intellinet has developed an online system name iWiki system. System developed by intellinet is available as online solution which is a kind of knowledge repository in the form of articles. This knowledge repository or articles are owned, created and maintained by OEM which can be referred not only dealers but same can also be referred by OEMs and engineers as well.

Let’s take a look at different importance of using online Intelli wiki system –

1. Online availability – Solution provided by intellinet as iWiki is available online and hence whenever any dealer or OEM needs any assistance with respect to any issue, they can visit the iWiki system any time and can refer the articles published by OEMs on the different issues.
2. Interactive Articles – Articles which have been created and published by Original Equipment manufacturers in iWiki system are very interactive. OEM can format the content of the article in terms of font size, style, can attach any image or videos to have more clarity on the issue and solution and hence provide detail interactive solution to the dealers and distributors.
3. Easy Search of articles – OEMs publish articles on different issues and solutions and hence it is very vital that searching the relevant article must be easy for all the users. With the help of different search criteria, iWiki system has provided easiness to dealers to search for required articles.
4. Updated Information in Articles – All the articles published by OEM are reviewed by them on regular bases and based on the updated business cases, they keep on updating the published articles to have latest information and solutions Intellinet Wiki online solution.
5. iWiki Dashboard – iwiki system provide the dashboard to all the dealers and OEMs. With this Dashboard, dealers are able to filter out the articles based on most views and highly rated articles. User can search for required articles and can provide their feedback on that article. iWiki is increasingly used by dealers as it is an easily accessible repository which has all the information related to any category series or model of the product and it act as a ready reference to get the solution.

Conclusion:

iWiki System as developed by Intellinet provides the solution to dealers with no delays and thus helps them to resolve the issue quickly. iWiki thus not only helps the dealers in quick resolution but also helps in building a strong relation between dealers and original equipment manufacturers.
For more information and details about Intelli Wiki system (knowledge base software for Automotive) and our other World class products, visit our website www.intellinetsystem.com. We assure you of the best in class products which will help you to grow your business.