One of the stronger challenges that OEMs get is from the dealers working exclusively in the aftermarket. OEMs need to change their business model to overcome such challengers. The thing that need to be and can attracts dealers and end customers the most is, using advanced tools and technology in part return process and make it convenient for them.
A dealer may be return part to OEM due to various reasons, like the part was double shipped, order placed by mistake, received damaged part, etc. OEMs business profitability and feasibility are deeply connected to how their parts are returned. Part return module of electronic part catalogue software is designed to automated and simplify such process and help equipment manufactures to improve overall business profitability.
Spare part return module enables OEMs to handle the return of spare parts, which were pre-distributed for the operation on customer site. In the service order processing, the additional part can be picked up by the service technician or forwarded to the main site.
Moreover, when spare parts are at customer site, they are considered as custodian stock, but still they are owned by OEM. If these spare parts are not consumed by authorized dealer, their value doesn’t decrease and they don’t leave the valuation of OEM from where they were issued.
The manufacturing organization needs an alternative way to increase automotive business by upgrading the existing process. And the department that requires immediate improvement is the part return department. Currently the process is managed through manual system and it slow down the revenue process.
Problems Faced In Manual Part Return Process:
As a corrective measure, and to improve overall process quality, customer satisfaction, and profitability, the organization needs to implement advanced part return module loaded with advanced features.
Intellinet Part Return Module
Intelli’s part return is a module from electronic part catalogue and it is loaded with all the modern techniques that OEMs and dealers need. Its user friendly interface gives one more reason to opt for it.
Normally, when a customer wants to return a product, they contact the authorized dealer from where they purchased the part, then he (dealer) can generate a return request on the portal by clicking “Add” button to start part return process, and as there are two categories of parts return request available in EPC for dealer to submit return. “30 DAYS RETURN” & “OTHERS”. The 30 days return policy is based on “no. of invoice days”, and in OTHERS policy there will be two reasons available “Annual” & “Dealer Close Out”.
After selecting the return policy dealer needs to select a reason from dropdown list to submit a return order. Also, dealer needs to create two different returns if he wants to return 2 different parts from 2 different invoices. After this “Remarks” will appear on screen. It is not mandatory for the dealer to enter remarks. Now, click ‘Next’ button available at the top right hand corner of Return’ page to proceed further. Please check the option of ‘Send Mail’ on the left side of ‘Next’ button to send mail notifications to OEM authorized supervisor or manager. After this dealer needs to click “NEXT” button to enter pickup address of parts. Enter the proper address details and tap the “SAVE” button. As, the dealer will click the save button, a pop-up will appear on the screen, click “OK” to submit or click on “Cancel” to review the details again before final submission. After clicking “OK” a confirmation message of successful submission, along with the associated return request number will appear on the screen. Dealer can check the status of the return with this number. Finally, the return request has been submitted to OEM.
Next step will be part return approval. On receipt of part return approval mail by supervisor or manager will review and approve return request from EPC admin. They need to select a particular return request and click on “Approve” button.
Once that product arrives at the OEM, then they test the product to determine the root cause of the failure, and then either dispose the product or send it to the supplier.
So, this is the simple and automated part return process from Intellinet systems. It has so many unique features that make it class apart from other software. In recent years a higher focus by OEMs has been placed on maximizing sources of revenue by eliminating gaps in service solutions. So, they can also recapture the lost profits through part return process. This type of functionality is the need of today for all the automobile OEMs and dealers. So, go to for it now.
Return represents one of the most logistically challenging processes in service chain – for suppliers, distributors, and customers. For organizations in industries like automobiles the challenge is even more daunting. But no worries, Intellinet automatically speeds part return process through its tech friendly software.
Benefits Of Automated Part Return:
Parts return solution is specially designed to overcome the issues of parts returning process. Thus, this module has few unique features which make it stand-alone software in the industry. Below listed are the unique features of parts return automation software, have a look −
Skilled Automation: Automate notifications on parts return
Digital Part Return Approval: Through this approval process at multiple levelgets automated and consumes less time.
Call Tag: This module allows the OEMs to make a payment simply by allowing the call tag to the dealer.
On-Time Shipment: Generate barcode for easy shipment and deliver shipments accurately as per the supplier contracts.
User-Friendly: Easy-to-use workflow from core parts return to disposition. Smart and simple search framework with controlled logistics
Simplified & Efficient Parts Return: Clear and easy to use workflow from core parts return to receipt, inspection, analysis, and disposition
Part return approach by Intellinet defines and manages inventory management processes in a product context, allowing one to capture and analyze product and data across the install base. This system opens new ways for OEMs to make continuous improvements in planning, engineering and quality management.
Intellinet has over a decade of experience in developing software like electronic part catalogue for automotive industry to optimize order management, inventory management and part return process. Automation of such tasks can manage all processes. Parts return module from Intellinet is available at very affordable cost for automotive dealers and manufacturers to reduce their manual work processing and increase revenue. For more details about the same or if you need a free demo of the software, just connect to www.intellinetsystem.com