On day to day basis, Dealers come across various challenges and issues for which either they have no idea or have limited technical expertise to deal with them. They either need to contact the Original Equipment Manufacturers of the products and parts to get the details of the solution or need to do check on the internet for available solutions.
Thus, dealers always look for documents or relevant Articles which should be available to them at any time wherein they can find the solution of the issues faced by them. These documents or articles must be easy for any dealer to access and read. Internet users are increasing day by day and with increase in internet users, users want the solution to be available online so that they can refer to those documents from anywhere and can rectify the issue at the earliest.
In order to help the Dealers in finding out the solution through documents or articles, original equipment manufacturer must own an online web based system so that based on the issues faced by Dealers; OEMs should be able to create and provide the documents and articles in digital form which should be available for Dealers to access at any time. These documents must be accessible to Dealers as per their convenience and as per the issue for which they are looking out for a solution.
Intelli Wiki System is the answer to all such issues. Intelli Wiki System not only helps the Dealers and OEM to keep them updated with the information about any product but also helps Original Equipment Manufacturers to create documents on issues faced by Dealers and provide the helping hand to them.
As the Intelli Wiki System is available online, any dealer who has the access to online system can login and refer to required articles and documents as per the issue faced by them. The online solution helps not only one dealer but is available for all the Dealers and OEMs.
Whenever dealers face any issue, they approach Original Equipment Manufacturers or engineers to support them for the issue. Such issue may be faced by any other dealer as well. Original Equipment Manufacturers create articles and documents related to that issue in Intelli Wiki system. After uploading in the system these articles and documents are accessible for all Dealers. Next time if any other user faces the same issue, they can check for relevant articles and documents in Intelli Wiki and can get the solution without approaching the Original Equipment Manufacturers directly.
It may also happen that some improved version of the part is manufactured by Original Equipment Manufacturers and it is not possible for them to provide training at once to all the Dealers which are located all over and across the region. In order to provide knowledge to all the Dealers, online Intelli Wiki system is the solution to this problem. Original Equipment Manufacturers can create documents and articles on Intelli Wiki and same can be referred by different users at any time. As the solution is available online, Dealers and OEMs can refer to those solution whenever they want and even can be referred multiple times as well. Documents are very interactive in the sense that they support text, images and videos as well so that dealer can get deep understanding of the solution to be implemented by them while fixing the issue any time.
Also, once any document is available, if any update or changes are required by dealer, all the changes can be done by Original Equipment Manufacturers and updated document will be available at the same time to all the Dealers and OEMs.
To know more details about Intelli Wiki and our other products available, you can visit our website www.intellinetsystem.com.