Why Automotive Knowledge Base Platform Software Is Necessary For OEMs?
by Intellinet Aug 1, 2019
For OEMs there is not a single reason to get automotive knowledge base platform software, but actually there are reasons. This is excellent software that will help OEMs on various fronts. It will help them in customer support, knowledge empowerment and information management.
In the era of advanced technology, this is the only key that can help OEMs in better decision making and deliver exceptional results in terms of customer service and in term of ROI.
Automotive diagnostic software provides an easy to use and efficient solution, that let’s OEMs incorporate improvements into everyday work. The software is capable to offer out of the box experience to organization employees, new comers, dealers and end-customers. The portal lets end-customers and employees to quickly get the information on their screen without human intervention that increase satisfaction and reduce service cost.
The tool is designed by Intellinet, with an aim to centralize complete documents of an OEM, so that anybody with access rights can take help from those documents whenever needed. This will save a lot of time and also customer will answers of their queries on the portal. Automotive knowledge base platform software is a knowledge sharing portal actually, where OEMs can save documents, share documents, save images or video and can expose available knowledge to end-customers, dealers and employees to search, browse, and view post directly through their laptop or mobile device.
This is the best way for OEMs to support internal and external management of the organization, by giving them the platform where they can get quick answers to their queries, share documents and also get to know about new policies.
These are some of the features that Intellinet automotive knowledge base platform software offers. If you are looking for one, do consider ones:
Should offer a single dashboard for designing and publishing documents.
Notification facility for every task, so that OEM can remain updated about every activity and that will help them in checking statistic and generating perfect reports.
Perfect communication channel, where OEMs and dealer can discuss things whenever needed.
It should have access base permission structure, which makes it easy to categorize and deliver content to specific groups of readers.
Allows knowledge management in multiple languages.
Automotive knowledge base platform software should contain such features to be labeled as best:
1 – OEM should be able to share instant updates with employees and dealer over the platform. 2 – Internal employees should be able to share content with each other instantly that will save a lot of time. 3 – Cloud storage facility to store important documents and other images or videos or PDF. 4 – On platform training content can be uploaded, so that new employees can access it directly and can get to know about company work culture. 5 – Employees can share ideas on the platform and Q and A section provides them to ask their doubts and answer other queries. 6 – Industry specific customization available where employees can refer to assist customers in their queries.
If you any query regarding automotive knowledge base platform software or you wish to have free demo of the software, connect to the experts at www.intellinetsystem.com