Spare parts return is quite a common process but consumes a lot of time and brings no value to the business. Customers/dealers return spare parts due to multiple reasons which includes due to double order, wrong order, receiving a wrong part etc. Parts return process just increases the equipment support cost for OEMs.
To make this process effective and time efficient, we at Intellinet have developed a special module for automating the process of parts return. This automation offers digital approval for returning the parts considering state laws and other requisites which helps OEMs to minimize equipment support cost without compromising their customer′s (dealer) interests.
Features of Parts Return Automation
Parts return solution is specially designed to overcome the issues of parts returning process. Thus, this module have multiple unique features which make it stand-alone software in the industry. Below listed are the unique features of parts return automation software.
Admin Defined Rules and Right
This software allows admin to define rules for compliance with state laws which vary from state to state such as restocking fee etc. All these rules and rights are dynamic in nature, thus admin can easily change these rules and rights depending upon the basis of change in policy, state laws etc.
Digital Parts Return Approval
Part return process involves approval of various authorized executives at multiple levels which consumes time. However, with this software, approval process gets automated and consumes less time.
The return shipment cost is paid by the party in default. In case, the return process is initiated due to OEM′s fault, OEM pays the cost of shipment. This software allows the OEMs to make a payment simply by generating the call tag to the dealer.
Once the return is approved, a return order is created with a unique barcode which needs to be mentioned while returning the part. This software allows OEM to generate a barcode for the return request number which is provided to dealers who further opts for barcode packaging.
Integration with Part Order Management Solution
Parts return automation software also provides an easy integration with the part order management system. This allows OEMs to find out the part ordering date and other related details such as warranty etc. in just a few clicks.
Benefits of Automating Parts Return Process
Part return automation not only minimizes the equipment support cost but also benefits OEMs in multiple other ways. Let′s have a look at the other benefits which OEMs enjoy from automating parts return process
Automation of entire parts return process saves a lot of time of OEMs as well as dealers. Returning spare parts involves multiple callbacks, numerous approvals and a lot more. With parts return solution, all these processes are automated which reduces the need for frequent communication and makes the approval process easy. Thus, it saves the time involved in entire return process and reduces equipment support cost.
Complete and Instant Information To Dealers
This software provides instant information about the returned part to the dealers. Thus, dealers can easily know the stage of their return with just a few clicks without any requirement of repeated communication.
Increase Customer Satisfaction
With instant and easy part return services, dealers do not face any hassle in the entire process. In addition, the process is system depended, which decreases the disputes and increases the customer satisfaction.