These days every Original Equipment Manufacturers endeavor is to expand their business and introduce new line of product apart from maintaining their existing line of products. To exist in the economy OEM not only need to concentrate in their existing product but also need to introduce new and innovative products in the market to remain competitive in the industry. With Introduction of new products in the market, Original Equipment Manufacturers also started facing new challenges. One of the challenges is to provide better Warranty Claim Management Services to their Dealers. With the introduction of new product in the market and increase in number of products, volume of claims raised by Dealers is also increasing. If Original Equipment Manufacturers are not able to handle the increase in volume of claim, it will be very difficult for them to provide good after Sales Service to these Dealers and it hampers their business and relationship with them.
In the endeavor to provide improved After Sales Service, OEM should own Warranty Claim Management System which not only helps Original Equipment Manufacturer in easy sustain of warranty management system but should also be able to handle the increased volume of claims, avoidance of data duplicity and easy and early settlement of claim.
Intellinet understands this challenge of warranty Claim management and has introduced an online web-based Warranty Claim Management System. Intelli Warranty Claim Management System is a solution to overcome all the challenges which Original Equipment Manufacturers are facing in providing the efficient after Sales Service to Dealers.
Below are some of the factor which makes Intelli Warranty Management System a must owned System for any OEM
- Online Web-based solution
Intelli warranty management system is a web-based online solution which can be accessed by Dealers and Original Equipment Manufacturers with the help of internet from anywhere around the globe. It does not restrict the user to be at a specific place or location to access the warranty management system.
- Quick and Easy filling of claims
User interface provided by Intelli warranty management system is very easy. With just few clicks, Dealers are able to fill up the details which are required in any warranty claim and can submit the details to Original Equipment Manufacturers. Dealers don’t have to fill each and every detail but the algorithm defines in Intel warranty management system picks the predefined values and help Dealers to just fill up some minimum details.
- All Claim related data at One Place
Dealers submit the claim to Original Equipment Manufacturers using intelli warranty management system. OEM needs to do investigation to take an action on the claim submitted by Dealers. In order to enable the OEM to make a proper investigation they need certain other details with respect to the product, expenses claimed in the claim, definition of the coverage and other such details. Intelli Warranty Management System provides all the details as required by OEM at one place and there is no need for OEM to manage and look out for the information either in different system or in different modules.
- Real Time status Update of Claim
Throughout the life cycle of the claim, there are different statuses with which claim passes. When any claim is submitted by Dealers in Intelli warranty management system, it has one status. When Original Equipment Manufacturers do their investigations with respect to the claim submitted; that claim has different status and once Original Equipment Manufacturer decide the course of action on the claim, it has the different status. At every stage of life cycle of the claim, Intelli warranty management system provides real-time status to Dealers with the help of dashboard and Alerts. With these updated status Dealers got to know about the progress of the claim submitted and he can then chase the Original Equipment Manufacturer to speed up the process of claim settlement.
- Easy Part Return Process
It happens that whenever Original Equipment Manufacturer are doing their investigation on the claim submitted by Dealers, they want to do the physical inspection of the part failed based on the different attributes of the part, prices, nature of the part and other such factors. OEM wants Dealers to return the part back to Original Equipment Manufacturer so that they can do their Investigation on the part and can check out why the particular part has stopped working. Intelli warranty management system has developed a robust Part Return Process with which it is not only easy for Original Equipment Manufacturers to raise the request for part return but it also helps in smooth returning of part and transition of same from Dealers location to OEM location. Once part reaches to OEM location, the part needs to go through different stages of inspection and based on the outcome, OEM can decide whether the claim submitted by Dealers is a valid one or not. They can also check out the reason as to why part has failed and they can then take the action accordingly.
With the above discussion, it is clear that Intelli Warranty Management System brings a drastic change in how Original Equipment Manufacturers can manage the claim easily, and with the help of technology, they can involve Dealers and can provide the real-time status of the claim to bring clearness in the business.
For more information and details about all the benefits of Intelli Warranty Management System and our other World class products, visit our website www.intellinetsystem.com.