Before digital came into existence, whenever any issue was faced by end customer, first they would need to find out the nearest dealer and then take their vehicle to that dealer to get the issue fixed that has occurred in the vehicle.
Dealer will first verify the paperwork of the vehicle to check the validity of warranty coverage and confirm if the vehicle is under warranty or not. Once issue has been fixed by dealer, customer would need to submit the physical claim form and then even OEM needs to check lot of papers to take decision on the claim as per the business policies and agreements. This process is tiresome and takes lot of time to process the claim and at times this results in an incorrect decision by OEM.
With digital world, digitalization of business processes and workflows is high in demand amongst different companies and organizations across the globe.
Here are some of the benefits which any organization can achieve by going digital:
- All Information is at one place – With online warranty management solution, all the information are available centrally at one place be it related with business partners or terms and conditions based on which warranty will be provided to any dealer or customer. User need not spend time and effort to collect different information which are vital for claims management.
- Access based right to information – Authorized user of the company can access master data which are very critical for any company. This data is very sensitive and based on designation or role of the employee of the company, they can access only the relevant data.
- Secured data – Online warranty solution provide security to data which are stored in database of the system. With login access provided to user, only authorized user can access the warranty system and hence secured from the un-authorized access.
- 24x7 availability – As warranty solution are available online, it can be accessed by authorized user any time as required by that user. Warranty solution is available 24x7 and hence if dealer wants to review the claim at odd business hours, they can easily do so by accessing the solution online.
- Real Time Progress – As Warranty management solution is available online, it is easy for dealer or any OEM to access it anytime and can get real time progress of the claims submitted by the user. Dealer can also approach the OEM for further action required and can get the claim settle easily and quickly.
- Transparency – Online warranty solution helps in maintaining transparency between OEM and dealers and thus helps in building trust between these two users which ultimately helps the company to grow.
Benefits of online warranty management solution are not just limited to what has been explained above but there are many more benefits which can be achieved by implementing only warranty management solution online.
For further details on warranty management solution and other solutions, please feel free to visit us at www.intellinetsystems.com.
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