Before digital came into existence, whenever any issue was faced by end customer, first they would need to find out the nearest dealer and then take their vehicle to that dealer to get the issue fixed that has occurred in the vehicle.
Dealer will first verify the paperwork of the vehicle to check the validity of warranty coverage and confirm if the vehicle is under warranty or not. Once issue has been fixed by dealer, customer would need to submit the physical claim form and then even OEM needs to check lot of papers to take decision on the claim as per the business policies and agreements. This process is tiresome and takes lot of time to process the claim and at times this results in an incorrect decision by OEM.
With digital world, digitalization of business processes and workflows is high in demand amongst different companies and organizations across the globe.
Here are some of the benefits which any organization can achieve by going digital:
Benefits of online warranty management solution are not just limited to what has been explained above but there are many more benefits which can be achieved by implementing only warranty management solution online.
For further details on warranty management solution and other solutions, please feel free to visit us at www.intellinetsystems.com.