We at Intellinet specialize in parts and services software (EPC). We provide software to publish the catalog based on OEM manufacturer’s parts data. Here are the features which have made the electronic parts catalog dealers friendly:
The descriptions of the parts are such that they are comprehensible by the dealers. The definitions and descriptions provided by the engineering department in their language are not always helpful to the dealers simply because they can’t understand the terminologies and the concepts. Thus before showcasing the parts catalog they are edited in such a way that the dealers find it easy to identify the right part without any confusion. Here the gain is many folds. First the dealers are able to order the correct parts, thereby, minimizing errors. Second editing during the initial stage of the catalog preparation saves time and money in the long run. Third time taken by the dealers to confirm their order is reduced.
Dealers face various difficulties while identifying the accurate spare part. Intelli mobile app is embedded with a unique feature of QR code scanning. Here by scanning the part number dealers can search the accurate part saving their time.
The reach of the electronic parts catalogs are assured when it is accessible in multiple formats. The dealers can get the print out of the parts information and for their convenience PDFs are also available online. The repairs work is also facilitated through multiple formatting. The electronic parts catalog provides an automated search functionality which enables dealers to go through assemblies to find the required parts. Along with the printed catalogs various versions of the illustrated parts catalogs have been created for smartphones, tablets, and PCs.
Imagine that a dealer ordered a particular part for a specific repair, and, after its arrival, they came to know that they also needed few other parts to finish the job in hand. Now this leads to wastage of time and increase in ordering costs. The delivery takes 2 to 3 days prolonging the repair time. In order to solve this problem OEMs came up with the idea of providing Part Kits where they have put the related parts together so that the dealers do not miss out on the associated parts while ordering. The sales are also boosted through this feature.
The warranty costs are reduced to the minimum through the use of warranty management software. It automates the warranty claiming process thereby reducing the time consumed, offers cross-browser compatibility and has a responsive design and also supports return material authorization, registration of stock, authorization of return and live tracking. Intelli Warranty Management Software has helped in improving the quality of the product, processing claims, maintaining claims and enhancing customer satisfaction.
There are various technical documents published by OEMs to inform the dealers, distributors etc. with the latest service requirements, technical changes etc. The Service information system acts as a central repository maintaining all such documents at one place for future reference. It is integrated with electronic spare parts catalogue software making the information easily accessible to all its users.
Technical documents are also created for different warranty claims. The dealers and the plant have to go through the document before raising the claim. Once it is read they cannot deny their awareness of any fact or information and to intimate OEMs about their reading status read reports are generated intimidating transparency which minimizes the conflicts between dealers and OEMs.
The dealers come across various on-field issues some of which needs the attention of expert technical professionals. Field technical module stores the information related to all such issues encountered along with the solutions which can be referred to in the near future if similar issues arise again. Also it keeps the track of the status of each and every report which is not possible manually.