Service manuals are vital to technicians for making repairs efficiently. However, the traditional formats of these manuals often give rise to more challenges than the problems they solve. These outdated manuals have confusing layouts and contain obsolete information. Also, their revision process is too slow, which leads to delays and might frustrate technicians using them.
To transform these challenges into opportunities for OEMs, we developed Intelli Manual, an AI-enabled interactive manual. In 2025, we introduced three new features- Smart Feedback, QR-Driven Video Access, and Visual Reviews. These features will simplify the repair process for dealers and technicians. Through this article, we will explore how these updates make repairs faster and smarter.
Intelli Manual as an Interactive Electronic Technical Manual
Intelli Manual is an Interactive Electronic Technical Manual (IETM), a smart tool that makes repairs easier for OEMs and their stakeholders. The bulky, hard-to-read paper manuals or endless PDF scrolls make things harder than simple for technicians when making repairs. Intelli Manual’s robust features simplify the repair process for technicians, dealers, and OEMs in the following ways:
- Multiple Search Options: Technicians can search for the required information using multiple search options, like keyword search, page search, and within-index search. They can also type in their natural language, and AI-search pulls out the relevant information.
- Interactive Navigation: Beyond static data, technicians can access interactive diagrams, zoom into components, and read relevant information, all with one click. The manual guides them at every step despite the complexity involved.
- Real-Time Updates: Equipment undergo modifications with time, and it's easy to update them in the Intelli Manual. Instant updates ensure that the technicians are never stuck with outdated information.
- Advanced Analytics: Its advanced analytics on the manual data provides valuable insights, helping OEMs optimize the technicalities involved in the documentation. This eases making improvements in the product and improves the user experience.
- Easy to Access: Technicians can use it on a desktop, tablet, or even a mobile. It provides them the flexibility to work in any environment and makes repairing easier.
These features make Intelli Manual an easy-to-use IETM and help OEMs and their stakeholders make smarter and faster repairs.
The Basis of This Upgrade
Although Intelli Manual is an interactive tool with such robust features, we always look forward to improving our products to meet business needs. At Intellinet Systems, we listened to the feedback from technicians, dealers, and OEMs to evolve Intelli Manual into a tool that truly meets their needs. These 2025 upgrades were driven by three key motivations:
- Empowering Technicians with a Voice: Technicians often struggle with unclear or incomplete manuals, but lack a direct way to share insights. They needed a real-time input mechanism to convey suggestions based on their expertise.
- Delivering Instant, Accessible Guidance: Complex repairs demand visual support, yet accessing relevant videos is often cumbersome. It demanded seamless, login-free access to targeted instructional videos to boost the speed and confidence of technicians.
- Streamlining OEM Collaboration: OEMs struggle with scattered feedback, endless email threads, and unclear revision tracking, delaying manual updates. Simplification of the review process was essential to ensure that manuals are efficient and up-to-date.
New Features of Intelli Manual in 2025
To mitigate the above-mentioned challenges, we added three new features to Intelli Manual. These features address these pain points with innovative tools that prioritize user experience, real-time collaboration, and instant access to relevant resources, ensuring manuals are practical and up-to-date.
Smart Feedback
Smart feedback feature redefines the role of technicians from just users to contributors for improving manual quality. This feature displays updates happening in the manual content in real-time directly within the Manual platform. It ensures that all documentation within the Manual is up-to-date all the time.
How it Works
When going through service manuals, technicians often find things that might be incorrect or incomplete. Without a feedback mechanism, these inconsistencies in the manual data are often left as they are. The smart feedback feature of Intelli Manual overcomes this challenge by enabling technicians to rate individual pages or sections based on their findings.
If they provide a rating below the threshold set by the OEM, a pop-up opens instantly asking them to add a comment on the reason. Here, the technician can state whether the information is too generic or provide any other suggestions. This feedback gets instantly recorded in the manual and is visible on the OEM’s dashboard for review. For example, if a technician finds a lack of safety warning in one of the engine shaft repair guides, they can flag it on the spot within the manual.
Applications
The Smart Feedback feature comes in handy in fast-paced repair environments. These include automotive service centres and heavy machinery workshops, where unclear instructions can cause costly delays. Intelli Manual regularly collects feedback from the field and ensures that manuals always reflect the latest information.
Benefits for Stakeholders
- Technicians: Having access to clearer, more accurate manuals reduces errors and makes things easy for technicians.
- Dealers: They benefit from improved repair quality and cost savings as technician feedback helps in improving service quality and quality.
- OEMs: With actionable insights, manufacturers can regulate compliance better and reduce liability risks.
QR-Driven Video Access
This feature works as an instant visual support for the technicians when they are making repairs in the field. It integrates video content seamlessly into the manual that technicians can watch when required. These videos provide targeted instructions accessible to technicians directly on their mobile devices and without the need to log in or search manually.
How it Works
Each section in the Intelli Manual contains a unique QR code linked to a video that contains the relevant information about that specific repair process. For example, a technician who is working on fixing a complex engine can scan the QR code in the manual and instantly watch a video that explains that exact procedure. These videos are concise, equipment-specific, and optimized to be viewed on mobile. This provides better accessibility to the users even in remote or offline spaces.
Applications
This feature is helpful in instances where technicians must have clarity to carry out repair work, especially in equipment with complex assemblies. It also helps technicians understand the layouts of the new machinery or parts added in the manual. For example, a field technician repairing a construction vehicle can access a video showing the correct torque settings for a critical bolt, avoiding costly mistakes.
Benefits for Stakeholders
- Technicians: They can complete repairs faster and confidently with step-by-step guidance through video content.
- Dealers: Dealers benefit from improved service efficiency and customer satisfaction.
- OEMs: Manufacturers have assurance that all dealers have consistent information through easy-to-follow video content.
Visual Reviews
The Visual Reviews feature of Intelli Manual provides a centralized platform for feedback and edits. It replaces the usual feedback communication through email and attached screenshots with a streamlined process through in-manual collaboration.
How it Works
With the user-friendly interface of Intelli Manual, reviewers can highlight specific sections. They can also add comments, suggest changes or updates, and track revisions in real-time. For example, while going through the repair manual, an OEM reviewer notices an outdated torque specification. To get it fixed, all they have to do is highlight that exact paragraph, propose a correction, and submit. The OEM gets notified instantly, and the system records all the changes to ensure transparency.
Applications
This feature comes in handy for OEMs managing large-scale manual updates and teams that work globally. Visual Reviews keep the process organized and efficient, no matter whether it's revising manuals for newly added machines or including regulatory practices. Industries like aerospace and medical equipment manufacturing benefit even more from this feature, as precision and compliance are critical here.
Benefits for Stakeholders
- Technicians: With up-to-date manuals, they work with the latest and most accurate information.
- Dealers: They benefit from faster manual updates. It also allows their teams to stay aligned with the latest standards and repair procedures.
- OEMs: Manufacturers save time and resources with a streamlined review process.
Takeaways
The new features of Intelli Manual have redefined service manuals. Smart Feedback, QR-Driven Video Access, and Visual Reviews help in overcoming the challenges involved with traditional and outdated manual formats. These features simplify the visual guidance for technicians and help them finish repairs easily. Dealerships can deliver higher-quality service to their customers with reliable, up-to-date manuals.
Businesses looking to improve efficiency and maintain competence, Intelli Manual is the best solution. This interactive manual helps OEMs streamline their review process and enable smarter, faster repairs. To learn more about how Intelli Manual can help your business, connect with our experts today.
