To help the Original Equipment Manufacturers in running their task smoothly, Intellinet has technologically advanced an online web-based solution as iWiki system. This iWiki solution is used as Knowledge Base for all the original equipment manufacturers with which they can capture all the information, latest alerts and knowledge from dealers, engineers and other original equipment manufacturers and can generate the literature with the help of that knowledge. Knowledge captured in the form of literature can be dispersed to all the dealers so that they can also take benefit of this online web-based knowledge management tool iWiki and can increase their knowledge and implement the same in their day to day handling of queries from different users and customers. This knowledge base management tool is very easy to use and interactive as well. While creating the knowledge base in iWiki system, Original Equipment Manufacturers can add multiple images, videos and other such interactive features which help the Dealers and other original equipment manufacturers in getting an understanding and the in-depth knowledge about the topic.
Awareness to Dealers through Intelli iWiki
With this wide spread business, it becomes one of the most critical responsibilities of original equipment manufacturers to increase the awareness amongst dealer and distributor about the latest products or parts and also the technological changes which have been done in the existing products and upcoming events. If Original Equipment Manufacturers don’t have any mechanism or system with which they can achieve this target in just few clicks and without any hassle, they may lose communication and coordination with dealers which ultimately result in losing the trust and hampers the smooth running of the business.
In any Automotive Industry, subject matter knowledge plays an energetic role in managing the industry. This Knowledge Base management also benefits Original Equipment Manufacturers in overpowering the challenge of sharing the updated information with Dealers and other Original Equipment Manufacturers. Intelli Wiki solution is an online web-based solution and easy to handle. Original Equipment Manufacturers keeps on updating the latest information which can be accessed by dealers in real time and hence with increase and updated knowledge, their issues get resolve in a timely manner which results in increasing customers trust and business.
Dealers are the first point of contact for any issues which is faced by end customer or even for fixing the issues which arise at any stock or parts which is in dealer record. They have real time experience and with the Share Idea functionality available in Intelli Wiki, they can contribute effectively in making the technical literature available in the online web-based solution more effective and practical. Each dealer may approach same issue in a different way and even for the same issue the solution implemented could be different from one dealer to another Dealers. With the help of shared your Idea functionality they can contribute their idea and thoughts and can share the same with original equipment manufacturer. Once Original Equipment Manufacturers receives the ideas and thoughts which are submitted by different dealers, Original Equipment Manufacturers can review those ideas in detail and based on their review they can convert those ideas directly into the technical literature and publish the same in Intelli wiki as a solution so that those idea in the form of Technical literature can be talk about by other dealers who may be facing such issues and based on the solution provided they can fix the issue.
Intellinet always keeps on adopting latest technology and keep focus on various needs of Original equipment manufacturers. Intelli wiki aims at increasing collaboration between Original Equipment Manufacturers and dealers resulting in enhancing more trust and collaboration between both of them.
For more information and details about Intelli iWiki system and our other World class products, visit our website www.intellinetsystem.com. We assure you of the best in class products which will help you to grow your business.