Technology is changing rapidly, so the work of OEMs should be. Switching from manual to digital technology will be an excellent move for OEMs to prove themselves in this competitive market.
Here in this article we are going to talk about digital survey management system. The software is prepared by Intellinet systems.
OEMs conduct surveys at different levels to know about, how their product is performing in the market and customers of dealers are satisfied with their services on not. They perform all the process manually, i.e. traditional pen-paper method. But this traditional method is very long and of no use now, in this technology freak world.
Organizations conduct surveys to discover answers to certain questions. These questions are complex, diverse, and vary widely depending problem, and what data-driven decisions OEMs will make as a result of this.
Also, due to high competition in market, OEMs need to improve their working methods and process to fulfill consumers’ needs. Automotive industry is nowadays challenged on many levels: sustainability, economic globalization, and new ways of consumption.
Keeping all these things in mind, Intellinet has introduced this automated tool, through which OEMs will be able to perform and manage surveys automatically. Survey management system will provide them strength and will capture customer feedback, and get them real-time data to increase productivity.
Survey Types:
- Access Base: The first type is access base survey. Under this type of survey, the survey will be available only to the people who have access to explore the portal at different levels. Like OEM creates survey for the parts manager, of store manager or the employees working in dealership. Also, OEMs can give the benefits of participating to their dealers and other officials through this portal.
For example: OEM announced the survey and published the details of the same on the portal and announced that there will be 10 lucky winners from the participants. So, whenever the survey will be active, dealers will take part in it. Suppose out of 200 dealers, 120 took part in the survey. From these 120 dealers, software will automatically select 10 lucky winners and will announce their name on the portal.
- Mandatory/Optional: This survey module comes with options of mandatory or optional. OEMs can always change the setting in backend before creating a survey. Like in case of mandatory survey, any dealer will not be able to proceed further without completing this survey. If the settings are set on optional by OEMs, authorized dealers will have the option to move forward without completing it.
It Helps In:
- Feedback from Dealers: The survey management system will help OEMs to take feedback from their authorized dealers, so that they can know about the areas of improvement and can provide better services.
- Integration: This module can be easily integrated with the existing system of OEMs and no special hardware or software setup is required to do so. Easy integration means, OEMs will start getting results instantly.
- Decision Making: This will be the big thing for OEMs. Survey management software will give real-time data to OEMs and that data will help OEMs in making perfect decisions for the betterment of organization.
Integrated survey management module from Intellinet, enables OEMs to conduct surveys online, perform analysis and collect real-time data from market. It also allows easy result reporting and statistical data analysis. Intellinet has also introduced this module in app format.
If you have any query, connect to the experts at www.intellinetsystem.com
