OEMs strive to give a quality experience to customers. Their dealer network and distributors works tirelessly to provide expert service to every customer, still they fall behind in satisfying the customers. What’s the reason?
The biggest problem OEMs and dealers face is due to the inability of not making changes in parts manuals. They are dependent on manual method to make changes and that is a long process.
This way dealer don’t get the latest information and they work with the old information, and when it came to parts ordering this is a big problem. If a dealer isn’t sure that they’re going to get the right part or not, it effect OEMs reputation. And if a repair takes longer than promised because wrong part was ordered, that hurts the dealer’s reputation. So, accuracy of information is necessary for OEMs to protect their reputation and build it a world-class brand.
For this OEMs need a technology that can make things easier for dealers, as they don’t have control over updating parts manuals and it hurts dealers to not have current information. If you are one of such OEM then your search ends here as Intellinet is the company with which you can move forward. Intellinet allows OEMs to update their own data in a way they want, and those updates will be available to the dealers instantly.
How OEMs can use Intellinet software?
Mainly OEMs can use parts catalog software and parts lookup system to look for parts info and can also after providing access, dealers and internal organizations workers can also use the software to find all the information they need in a fraction of the time. Most importantly, whatever they will search, they will get it in correct form without any error. OEMs can upload service information and bulletins, on the portal of these software’s so that anybody having access to portal can get necessary information anytime.
OEMs website will show complete information about the listed products. Authorized dealers will have the creative ways to get that information handy. Now, they can perform task with a few clicks instead of picking up the manual part catalog and invest time in searching the part.
How Intellinet Software’s Can Improve Dealer Performance?
Dealers will have better accuracy of the parts data. And dealers will be really happy to get the augmented search capabilities. Whenever they will search info about a part using part number or VIN number, they will get everything that is related to that part on their screen instantly. They don’t need to hunt for stuff they’re looking anymore. As soon as they type the right part number, they will instantly get what they need.
How OEMs can convince dealers to adopt new system?
OEMs can convince dealers by saying, the information you were getting previously was not error free. Often you get wrong order and you need to ship it back, customer become angry with you and you became Mad at us. Now all this will not be a problem anymore. This new system has the ability to eliminate all the error, change the way of working and much all. All this can make OEMs win over their dealer network. Previously they were doing using things without knowing it’s accuracy but after adopting Intellinet software they’ll get to know that they’re ordering the right part or getting the correct info.
Giving accurate parts information is important for OEMs reputation and their dealer’s reputation
With manual part ordering system parts return is a regular process. For example- There is a transmission that is very popular but an OEM labeled it wrong in parts catalog. This part is very expensive and heavy and cost a lot to ship. OEM shipped several such parts and later realized it was the wrong one. But, because of its popularity OEM didn’t bothered to check the labels previously and customers keep ordering the wrong one. Now, to get the error fixed they needed to pay a lot of money as they needed to change it ASAP. Still, manual took up to 30 days to get it updated. Every time OEM shipped the wrong part, they were paying for it to be returned and to ship the correct one. After implementing Intellinet software’s OEMs will not face such kind of problem anymore.
How providing accurate parts information can improve OEM- dealer relationship?
With improved technology dealers will have an advantage that they can find the errors very easily and can inform this OEM through software portal. Also, OEM will react instantly on this and will fix it right away. OEMs will also connect with dealer to confirm that issue has been fixed on not. It will help both of them to trust each other as they will get all information in real-time.
Hopefully, this is what makes Intellinet software different from others as we’re committed to offer correct and instant information and help them to build a healthy relationship.
This is a big transition for OEMs as they have thousands of documents. It means a lot for OEMs and dealers to be able to pick up the phone/tablet and get the information instantly on their screen or send an email to someone regarding parts info and get a response in real time.
Also, dealers will get rid of the old system. Also, no special efforts or skills required to adopt this new system, one can integrate it with the existing system. Also, with easy interface everyone can use it and in case anyone requires help, Intellinet team is always available for help.
For more details connect to www.intellinetsystem.com