OEMs face strong challenge in the field of parts return. Manual parts return process in automotive OEMs is eating a large part of their revenue. Without proper management they can’t come out of such crisis. Parts return for sure is an integral part of order fulfillment cycle. Due to manual method error in process is continuously increasing and it is continuously hampering the profitability of OEMs.
OEMs need to change their business model to overcome such challengers. The thing that need here is advanced part return module, to make the part return process convenient for them. Mastering the returns management process will have a direct impact on the cost of doing business and on customer service also.
Spare part return process are generally placed under a subsidiary part of the existing logistics functions that directly affects the brand value of organization, their efficiency and customer service level.
Business Challenges
Authorized dealers order parts in bulk but, sometimes they need to return purchased spares as they may have got damaged part, double parts or same parts. The profitability of OEMs depends a lot on such business functionality. To maintain profitability of business, Intellinet has introduced this parts return module in online parts catalogue software. This will automate the parts return process in OEMs.
Automotive OEMs needs an upgrade like this in existing process. Currently overall parts return in managed manually, in which chances of error and revenue loss are high and also the process is time taking.
Problems In Manual Part Return Process:
- Often automotive OEMs need specific parts for research to find out the reason of failure, so manually it’s hard to get part back, due to various reasons.
- Also, by not getting the complete info about parts, OEMs can’t find out the real issues.
- No, automated communication channels were present, which led to multiple errors.
- For authorized dealers long time in requesting for part cancellation or part returning.
As a corrective measure, and to improve overall process quality, customer satisfaction, and profitability, the OEMs needs to implement parts return module.
The software from Intellinet can be easily integrated with other software’s solutions such as WMS. Intellinet also have implemented another software solution to deal with business intelligence and with reverse business challenges.
Capabilities Of Intelli Parts Return Management
- Returns pickup and Shipping
- Warehouse returns
- Return Merchandise Authorization (RMA)
- Service parts management
- Parts Tracking
- Instant Notifications
- Easy Integration
Benefits Of Automated Part Return:
Parts return module is specially designed to overcome issues of parts return. This module has few unique features which make it stand-alone software of its kind. Below listed are the unique features of parts return automation software, have a look −
Automated Notification: Automate notifications on parts return
Simplified & Efficient Parts Return: Clear and easy to use workflow from core parts return to receipt, inspection, analysis, and disposition
Call Tag: This module allows the OEMs to make a payment simply by allowing the call tag to the authorized dealer.
Digital Part Return Approval: Through this approval process at multiple level gets automated and consumes less time.
User-Friendly: Easy-to-use workflow from core parts return to disposition. Smart and simple search framework with controlled logistics
On-Time Shipment: Generate barcode for easy shipment and deliver shipments accurately as per the supplier contracts.
Part return module by Intellinet defines and manages parts in a product context, allowing one to capture and analyze spare parts and data across the organization. This system opens new ways for OEMs to make continuous improvements in product quality.
With experience of more than a decade in developing software for automotive industry, Intellinet has added one more in their fleet. Automation in parts return process will surely help OEMs in long run.
Parts return module is not very costly and OEMs doesn’t need extra software to integrate it. It will eliminate errors, reduce time to complete tasks and will increase revenue. For more details about the software or if you need a free demo, just connect to www.intellinetsystem.com
SPECIAL NOTE: Intellinet is an organization that deals in B2B services. The products listed here or on website are not meant for any third party.
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