Why OEMs Need Cloud-Based Warranty Management System?
by Intellinet May 15, 2019
Manufacturing OEM particularly those that are growing, often struggle with web-based warranty management system. Many end up utilizing outdated or manual processes that are anything but efficient. As an OEM grows, inefficient warranty management becomes a major headache rather than a minor annoyance, and the need to improve warranty management processes becomes both real and urgent.
Accurately tracking and controlling warranty claims is one of the most essential components of warranty management for OEMs. Getting it right every time is worth an investment of OEMs hard-earned profit.
Here are six great reasons why:
1- A warranty system for OEMs should grow as they grow People do not buy clothes for a child for the next five years based on how big they are today. OEM could be steadily on their way to opening another store or another ten stores. But they need a warranty management system for business system that can grow as effortlessly as your business can.
2- Cloud technology lets OEM sync data with other software If you are stuck using spreadsheets, you have to constantly refer to them to input data from there into other software programs manually. All that pointing and clicking wears on OEM and dealer brain and waste precious working hours. Information held in the same cloud environment can be parsed into different programs including:
Warranty management software
Business analytics software
OEMs or dealers can easily integrate with other available software to access the same data and have everything working automatically.
3- Real-time Data You cannot underestimate the power of having up-to-date information in real time. This will give you tremendous ability to make better decisions according to fluid market indicators without worrying about data figures. Work that can be performed more confidently includes:
Automation of Claim
4- Reduce Claim Process Timing Essential machinery isn’t always in working order, so it’s important to manage those assets. A broken piece of machinery can be costly. Monitoring claim process and its parts is crucial to understanding its life cycle, so OEMs and dealers can completely track the claim process after it has been filed.
5- Don’t forget quality control No matter your specialty, it’s important to ensure that all your products look great and are working well. It could be as simple as having employees do a quick examination during stock audits that includes a checklist for signs of damage and correct product labeling.
6- Manage Parts warranty on the go With cloud-based warranty management software, it does not matter if OEM personal is working from home, office, or from outside the country, as long as they have an internet connection they can access company’s cloud platform and complete work. This platform also lets OEMs and dealers receive real-time notifications on orders, payments, claim, and much more.
If you are interested in web-based warranty management software or wish for a free demo of the software you contact us instantly. For more details connect to www.intellinetsystem.com