Intelli Warranty
AI-Powered Warranty Management Software

To tailor the system to your needs, we require your completed warranty claim form, warranty complaint forms (if applicable), and a detailed description of your warranty processes. Additionally, we need to understand your existing warranty claim process, from the dealer’s submission of a claim to approval by the OEM and recovery from the supplier (if applicable).

1. Finished Good Stock Information: Whenever a new serial number or VIN no. is created and enters the finished goods stock, we need that information along with the date and time stamp.

2. Dealer Billing Information: When a serial number or VIN is billed to a dealer, we need that information to track the product's presence in the dealer's stock.

3. End Customer Billing Information: When a serial number or VIN is billed to the end customer, we need that information along with the date and time stamp to track the product’s movement from the dealer's stock to the customer. At this stage, we also need the customer’s contact information (if available) to send system-generated alerts in case a campaign is initiated for that particular serial/VIN number.

4. Additionally, we need master data such as product classification so that by entering a VIN or serial number, we can identify the product’s category, model, variant, and other specifications. This helps us uniquely identify each product.

We also require master data for spare parts and related price information.

Absolutely! Intelli Warranty integrates seamlessly with systems like DMS, Dealer Portals, and ERPs. We have extensive experience integrating with SAP, Oracle, and other business applications.

No, you won’t need development support for policy changes. Our system features an intuitive admin panel, and we provide comprehensive training to ensure you can make updates effortlessly.

Yes, our system is designed to support global operations with ease. If you are an OEM with a business spanning multiple countries, you can manage warranty claims for any number of countries through a centrally hosted application.

Yes, Intelli Warranty supports multiple languages, and any new language can be added effortlessly as needed.

Our software supports the following types of claims:

1. OEM PDI (Pre-Delivery Inspection): Applicable while the product is still in OEM stock.

2. Dealer PDI (Pre-Delivery Inspection): Applicable while the product is in dealer stock.

3. Post Sale: When a dealer has sold the product, and the customer returns with an issue.

4. Campaign: For defects identified by the OEM or reported by the supplier, where the product needs to be proactively recalled for repair.

5. Goodwill: When there is officially no warranty, but the OEM chooses to provide one to support the customer or maintain goodwill.

6. Spare Parts: Apart from the product warranty OEMs have to provide a warranty on spares sold over the counter which is covered under the spare part type of claims.

Yes, it features a highly advanced supplier recovery module to streamline warranty amount recovery from the suppliers.

Yes. As OEMs might have an agreement with different suppliers for recovery on different price types for parts you can easily define and manage distinct recovery policies for each supplier.

Yes, our system supports electronic negotiations with up to three multi-stage negotiation rounds for seamless collaboration.

Yes, it supports a wide range of attachment types, including audio, video, images, PDFs, and more.

Yes, it works smoothly on the latest versions of all modern browsers, like MS Edge, Chrome, Firefox, etc.

Yes, automation for these processes is built into the system. A dealer can initiate a request for such processes from the system, and as soon as the same gets accepted, the values will get updated in the system. 

Yes, the system offers a comprehensive integrated parts return management system (RMS). The system is tightly integrated with shipment service providers like FedEx, UPS, and TNT.

Yes, Intelli Warranty is accessible via web app and native apps for Android and iOS, ensuring flexibility and convenience.

We offer yearly licensing as well as per-user, per-month subscription options to suit your needs.

Warranty cost typically rises due to a combination of weak validation controls, inconsistent approvals across regions, delayed supplier recovery, and undetected duplicate or abnormal claims.In many OEMs, claim volumes increase gradually while review mechanisms remain manual. Over time, small inconsistencies compound into measurable financial leakage. A structured warranty management system introduces policy-based validation, anomaly detection, and centralized visibility, helping leadership identify whether the increase is quality-driven, dealer-driven, or control-driven.

Cycle time improves when low-risk claims are processed faster while high-risk claims receive focused scrutiny.Automated validation and risk-based scoring allow clean claims to move quickly through approval workflows, reducing backlog. Control is maintained through structured escalation of flagged claims.

Fraud detection at scale requires pattern recognition, not isolated inspection. An effective warranty management platform analyzes claim cost deviations, repeated part replacements, unusual dealer behavior, duplicate images, metadata inconsistencies, and claim timing anomalies. High-risk claims are flagged for review, while low-risk claims move efficiently through workflow. This balances speed with control.