How Dynamic Work Queues for Assigning Claims to OEMs Helps in Speed Up of Warranty Claim Settlement

In an Automotive Industry, Original Equipment Manufacturers and Dealers work together to have better coordination and collaborations. This collaboration between original equipment manufacturers and dealers can be both offline and online. Offline mode can be in terms of talking over phone or communicating through email. Online mode is through Intelli WMS Warranty Claim Management System. Intelli warranty management system map every dealer with a particular original equipment manufacturer so that for any query the Dealers may have they can directly contact that particular original equipment manufacturer and can get the solution of the issues faced by the dealer be it a small issue, a regular update or any trouble which is faced by dealer they can contact the assigned original equipment manufacturer and can get the solution.

Intelli Warranty Claim Management System is an online warranty Claim management system with which it is easy for any Dealer to create and submit any warranty claim to original equipment manufacturer for the reimbursement of expenses which dealer has made on behalf of original equipment manufacturer to fix the issue or problem faced in any product by Dealer or by end customer.

Assigning Warranty Claims to OEMs Reduces Life Cycle of Claim

Whenever any claim is submitted by dealers, Intelli warranty management system assigns the submitted claim to a particular original equipment manufacturer. This assignment of claim is backed by different business rules and definition which original equipment manufacturers has define in Intelli warranty management system after internal decision of the organization. Therefore, instead of assigning a claim to all the Original equipment manufacturer or not at all assigning of warranty claims, Intelli warranty management system based on business rules and definition created by original equipment manufacturer assigns the claim submitted by any dealer to a particular original equipment manufacturer.

There are different parameters which need to fill by dealers in any claim and based on these different parameters Intelli WMS warranty management system create algorithm with the details of the particular claim and assign it to one particular original equipment manufacturer and based on different parameters define in other claim the claim is assigned to different original equipment manufacturer. This assigning of claim to individual original equipment manufacturer helps in timely tracking and management of the entire claim and it makes sure that claims assigned should get action by respective original equipment manufacturer.

Benefits of Assigning Claims to Original Equipment Manufacturer‍

There are multiple benefits which original equipment manufacturers can achieve by assigning claim to a particular OEM -

1. By assigning all the claims to respective OEM, none of the claim remains unattended by any original equipment manufacturer.
2. As every claim is assigned to a particular original equipment manufacturer, it is easy for dealers to contact the respective OEM and they can speed up the process of settlement of the claim.
3. To reduce the overall life cycle of the claim original equipment manufacturer, both Dealers and OEM can keep track of unattended claim submitted to any respective original equipment manufacturer and can track the performance of that particular OEM.
4. With the help of business rules define in Intelli WMS warranty management system, original equipment manufacturer gets an alert that any particular claim has been assigned to him and they can take the action on that claim accordingly.
5. When claim is submitted by dealer based on the definition of assignment, claim gets assigned to a particular original equipment manufacturer and if that particular original equipment manufacturer is not able to work on the claim assigned to him, the other original equipment manufacturer can jump in and he can take action on those submitted claims. This ensures timely action on all the claims submitted to OEM.

For more information and details about other Intelli WMS Warranty Claim Management System and how warranty claim management can bring revolution in your current warranty system and boost after sales service, visit our website www.intellinetsystem.com.