Organizations conduct surveys to discover answers to certain questions. These questions are complex, diverse, and vary widely depending problem, and what data-driven decisions OEMs will make as a result of this.
In this series, the automotive industry nowadays needs to be molded according to modern trend, if they want to stay on top in customer preferences. And to know deeply about market and consumer behavior survey is essential to stay relevant.
Previously traditional paper method was an important tool for survey but the evolution of technology has given the automotive OEMs a powerful tool in which OEMs can perform surveys automatically.
Intellinet offers an integrated survey management system that enable OEMs to conduct surveys, perform analysis and collect real-time data about their products and services. This is a full-featured survey management system that enables OEMs to easily create survey questionnaires, distribute them via online methods and analyze respondent data through a user friendly online platform. It also allows easy result reporting and statistical data analysis.
Typically, organization across the globe implement survey to track internal or external compliance with policies and programs around conflicts of interest, codes of conduct, information security awareness, and other requirements. However, survey execution remains a challenging task for OEMs as planning and designing, aggregation and analysis and reporting. They think of survey management as time-consuming using traditional method such as papers and spreadsheets, but this automated software is the solution of all worries of OEMs. Let’s have a look at the future of OEMs:
Increase productivity, reliability and performance by automating the panel management & data collection workflow.
Integrated survey management system is a cloud-based data collection module offering broad functionality from panel set up to management at every step.
Through this module, the customers and authorized dealers and other associated community will get the best and secure survey experience and customized online panel.
Fits For Every Organization
Single fieldwork providers growing firm or established company the portal is fit for all big and small OEMs.
Through this module OEMs can track all projects and surveys in real-time, and can also analyze and react to issues as swiftly as they arise.
Multi-Channel & Multi-Lingual
The module support multi channel and also support multiple languages. OEMs can send survey invites and reminders through – Email, SMS, Fax or social media. Set-up and manage single or multi-country market research surveys.
OEMs often think that customer feedback is only for customer service/success teams. But they don’t know it’s important for their own.
Integrated survey management system has made it possible for OEMs so that they can use the customer feedback for increasing service quality. Let’s understand this with an example:
According to parts manager of a reputed company “We were getting consistent comments on improvements customers wanted with their products. So, they got this feedback after implementing the software. Through this feedback that OEMs was able to define a roadmap about products and were able to make necessary changes according to demand.
So, it can be concluded that by implementing this survey module in organizations, OEMs will be in a very good condition to help their products consciously evolve.
Conscious evolving is “Guessing at what our customers need is not the answer. It’s better to evolve into what they actually want as their needs evolve.”
The app for survey management is also available from Intellinet that enables automated process to manage surveys. The app fosters accountability by streamlining the flow of information and records, and documenting attestations and representations at appropriate stages. Moreover, the reporting engine aggregates survey data, and enables the exploration and evaluation of survey findings at the enterprise level.
Integrated survey management system enables the management of surveys in complex organizational set ups, across business units and locations. For more details about the same, connect to ww.intellinetsystem.com