For Original Equipment Manufacturers and especially in automotive industry, Warranty Claim Management plays a vital role and has direct impact on the revenue of the OEM's business. If OEM is equipped with online web based Warranty Management System, this helps in managing warranty claim easily by OEM and thus increasing the revenue of the business and if the Original Equipment Manufacturers are still using the traditional way of managing warranty claims, the revenue of the business will get hamper.
There are lots of challenges which Original Equipment Manufacturers faces while managing the warranty claims traditionally. These challenges include but not limited to communication with Dealers, creation of claim, analyzing the different inputs given by dealers in claim form, verification of data entered in claim, checking the historical claim already submitted by dealers, supporting documents attached, internal remarks which is used for internal purpose, approving or rejecting the claim and in final settlement of claim.
This traditional approach is painful to both Dealers and original equipment manufacturers. Original Equipment Manufacturers are now realizing the need of online web based Warranty Management System which should be digital and should help in real time settlement of the claim. OEM has also analyzed that without proper Warranty Management System, name of the brand in the market will deteriorate and this will impact the loyalty of the Dealers towards the brand and Dealers may move away from the OEM.
Keeping in center the challenges and issues which original Equipment Manufacturers are facing in managing warranty claim management traditionally, Intellinet has come up with the solution as intelli Warranty Management System. Intelli Warranty Management System not only answers and provider solutions to the issues faced by both dealers and Original Equipment Manufacturers but also moves ahead and provide multiple reports to Original Equipment Manufacturers with which they can measure the performance of warranty claim activities and they can take a decision on how well they can perform in managing the warranty claim which ultimately helps in taking the fast action and increase the revenue of the business.
Intelli Warranty Management System is an online web based solution which helps the user in creating a claim by just filling up some few basic details and it fetches the other details automatically. This helps Dealers to create and submit the claim to Original Equipment Manufacturers in just few clicks and therefore they don't feel pain in using the intelli Warranty Management System. I WMS works on the rules and definition based on what has been agreed to between Original Equipment Manufacturers and Dealers thus it provides transparency in settlement of warranty claim between Dealers and OEM. Intelli Warranty Management System is highly automated and hence it assures the increased productivity of both Dealers and Original Equipment Manufacturers. Intelli Warranty claim settlement system increases collaboration and coordination between Dealers and OEM by real time communication between the two users and this brings higher level of satisfaction to Dealers and OEM.
- Warranty Definition - Original Equipment Manufacturers can define what to include in warranty and what components needs to exclude. They can define the different components to be included and excluded based on which iWMS will work.
- Extended Warranty - Intelli Warranty Management System is capable of providing extended warranty on any product. This includes modification of different terms and conditions, extension of policies etc.
- Easy Registration of Products - Products on which warranty will be applicable need to be registered in Intelli Warranty Management System. With just few clicks, OEM is able to register the product at different stock level in Warranty Management System based on which warranty will be provided and claim are managed accordingly.
- Programmed Claim Management - Claim management in iWMS is an automated process. Right from claim creation, submission of claim, analyzing the claims, detecting fraud claims and till final settlement of claims, it is an automated procedure which is easy for OEM to manage.
- Automatic Parts Return Management - At times, to analyze the issue in default part, OEM wants Dealers to return that part. Intelli Warranty Management System has made part return process automated.
- Integration with other Modules - Intelli Warranty Management System is capable of integrating with different modules and software. It is easy to transfer data from and in iWMS through this integration.
Apart from the features and functionalities incorporated in online web page in Intelli Warranty Management System, there are more search automatic processes in iWMS with which OEMs find it easy to use and manage their warranty claim process.
If you are thinking to acquire any online web based warranty claim management software, Check all the above features and functionalities and other such advanced features in iWMS, before making a purchase decision.
For more details about the iWMS, feel free to connect with the experts at www.intellinetsystem.com
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