The automotive warranty solution by Intellinet is streamlined for reducing warranty costs and increasing service revenues. By utilizing the auto warranty, all the manufacturers, suppliers, and service providers can cooperate to reduce warranty expenditure, improve product quality, and increase customer experience.
Automotive Warranty Solution improves the quality and integrity of warranty data by verifying all aspects of the claims with comprehensive business rules and incorporates data feeds directly into mobile forms from mobile and diagnostic devices. The auto warranty solution manages the authentication of the return, the generation of Return Material Authorization (RMA), and the tracking of returns. The vehicle warranty solution enables manufacturers and suppliers to collaborate on reducing warranty costs by managing the supplier warranty for components and parts.
Auto Warranty Enables Organizations To:
- Automated claim processing and reducing data entry by automatically recovering customer, product, and warranty information based on business rules.
- Manage different types of automotive claims.
- Integrate with EPC and other enterprise systems using standard web services to enable Seamless End-to-End Warranty Processes
- Increase in business performance, reduce warranty and service contract costs and improve product quality through warranty analytics, fraud detection, and prediction analytics
Warranty Claims
- Automotive warranty solutions, support various automotive claim types including New Warranty, Pre-Owned Warranties, Extended Warranty, Service Bulletins, Parts Warranties, Goodwill, and Pre-Delivery Inspection
- Support different automotive claim types including new warranty, pre-owned warranty, extended warranty, service bulletin, parts warranty, goodwill, and pre-delivery inspection
- Enter, validate, and process online records
- Capture automotive claim failure information including casual part, dates, repair site, complaint, cause of repairs, reasons, corrective action, internal and external comments, and claim attachments
- View automotive claim payment information, including the amount requested, the amount approved, and the deposit amount for the parts, labor, and other charges
- Pending automotive claims process with the ability to adjust claims, request additional information, accept claims, or deny claims
- Manage Business Rules for Claim Verification, Processing, and Automatic Approval
Parts Return
- Generate Barcode for Return Material Authorization (RMA) with relevant claim and part information
- Integrate with third-party logistics providers to generate shipping labels
- Manage return requests to identify parts and shipping locations to return
- Track automotive parts
Supplier Claims
- Automatically generate Supplier Claim
- Adjust the automotive claim amount based on supplier policies and agreements
- Analyze Supplier Performance and Quality
RMA
- RMA history with filters for admin and dealer end finally.
- Email notification of RMA for OEM and dealer.
- The dealer can also add cancellation reasons for RMA.
- Dealer can add shipping label for RMA.
- Dealers can easily print RMA details and shipping labels.
Dynamic Work Flow
- Admin can assign job roles to different persons according to work
- Labour charges and workflow rate can be decided by admin.
Call Tag
- Facility to generate a number to schedule pick up of the courier
- The reset button is also available if LSP didn’t pick up the courier at a given time
Modular Jumper
- Users can switch from one module to another without logging in every time.
- Also extra URL is not required.
Reason Master
- Various reasons are defined in the catalogue for claim rejection
Automotive warranty software is an integral part of automotive operations and it can have a great impact on business functions. Non-recovery from suppliers and delays in warranty claim processing can increase overall business costs. The software not only helps to incorporate a warranty claim mechanism within the platform of the automotive manufacturer but also ensures an efficient warranty process and performance management. Automation also increases operational efficiency. Automotive warranty solution also helps business to clearly focus on core areas.
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