In this current era of competition, equipment manufacturers like automotive OEMs, construction equipment OEMs and other heavy machine manufacturers, are not only working for customer delight, but they are also working for dealers delight. This act of equipment manufacturers ultimately leads them to customer satisfaction.
To achieve their aforesaid objective of dealers delight, there has been a lot of stress on improving the plant assembly quality and vendor component quality.
“As, it has been rightly said whatever can be measured can be improved”. Intelli pre-delivery inspection software provides OEMs with an intelligent and intuitive way to conduct electronic pre-delivery inspections (PDI) of equipment both at delivery to dealers and at delivery to end customers.
With Intelli pre-delivery inspection (PDI) software, manufacturers can dynamically define a set of questions to be answered by the dealer. Even it has the functionality to define different set of questions for different scenarios:
- Arrival Condition Report
- Pre-Delivery
As part of the process, manufacturer should receive a certificate of guarantee that the arrival condition report has been carried out and there is no problem. Also, ACR is needed to be prepared separately for each unit.
Exactly what’s included in the ACR is a complete examination of every aspect of vehicle, from exterior to interior panels, mechanical and electrical parts, etc. If there is any problem, report of the same can be send to manufacturer directly. What it all means is that, at the arrival of vehicle it should be problem-free and in perfect working condition.
Pre Delivery Inspection
Pre-delivery inspection (PDI) is what the name implies: the final inspection that is carried out by dealers to make sure everything on a vehicle is working perfectly before it’s delivery to end-customer.
The PDI process ensures that when a vehicle is delivered to the customer, it’s will not come back to dealership with a problem.
PDI includes a rigid checklist that includes examining fluid levels, making the windshield wipers work correctly, interior and exterior check firmly and also adding equipments that are not pre installed by original manufacturer.
In PDI process, dealers look for problems, if they find some, they repair the discrepancy. It is vital that the dealer need to perform required work or fixing issues if they find any. It doesn’t matter how minor or major the issue is, main thing is it needs to be repaired because it’s the part of PDI checklist. That is why; this is the final check and end-customer need to sign the check list after complete satisfaction.
Why ACR And PDI Are Important?
To understand the importance of this, one would only need to look at customer satisfaction ratings for different manufacturers and dealers. ACR and PDI help dealers to find major recall issues before a single unit is sold. This process led to consistency for each vehicle that comes to market after recall issues. Some manufacturers, who skip the PDI process, will notice that a lot of vehicles would come back to them within a week of being sold. Now, they had to spend money and time on fixing those issues and it would cost dealers with a warranty job, a warranty part, or a customer’s satisfaction with their vehicle.
What Should Dealers Do?
The importance of PDIs cannot be minimized. A dealer should ensure that each technician that performs these inspections has full knowledge of what to examine, how to examine, and the integrity to do it on every vehicle, every time, no matter what. Dealers should try to incentivize perfect inspections, and with less experienced techs, let them fix it to gain some experience. At first it may look like wastage of time, but this process will create a status for customer satisfaction. This status will increase sales and trust among the end customers.
Pre-Registration and Pre-Delivery Checklist
Intellinet has prepared this check list that includes important check points to look for before taking delivery of the vehicle.
To inspect vehicle properly, it should be parked in open space avoiding shadows:
Walk around the vehicle and inspect the exterior carefully if there is any dent or scratch on the body.
Check the manufacturer's mark on all window corners to ensure that the batch number and manufacturing year is same and correct.
Open the bonnet and inspect for- Cut/re-assembled wires, oil marks, damaged plastic parts.
Inspect the boot space of vehicle for toolkit, jack and spanner and spare tire, etc.
Check wheel condition properly, they should look absolutely new.
Ensure that bonnet lid, boot lid and all the doors are opening and closing easily. There should be no signs of tampering with the rubber piping and scratch marks on the edges.
Investigate the interiors of the vehicle carefully and ensure that everything looks brand new without any scratch.
Check the odometer and ensure that it reads less than 100km.
Test all the electrical components of vehicle.
Confirm that all the accessories are installed prior to delivery.
Test drives the vehicle again to check all engine functioning like, gear, acceleration and braking system.
Study all the documents properly, like invoice and sale certificate.
Verify that the VIN number, registration number, and Chassis Number are correctly mentioned.
Ask for the duplicate key to the car and ensure you can lock, unlock and start the car with it.
That’s it!
This is all from Intellinet, in a PDI form. If you wish to know more about it or if you have any query regarding the same, just connect to www.intellinetsystem.com
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