In automotive industry, whenever any product is in use, issues and problems may occur in different products or parts which are manufactured by original equipment manufacturer. These issues or problems may be faced by different end customers or even by the dealers. Whenever any issue or problem occurs, dealers need to analyze the issues and then they need to provide the solution of the issue by fixing it. In case dealers do not have the solution available with them, they approach the original equipment manufacturer requesting for the solution of the issue.
If original equipment manufacturers do not have any technology-based request system with which dealers can raise the request, it will be very difficult for any dealer to seek for solution from original equipment manufacturer. Intelli Technical Assistance Request System is an online web-based tool with the help of which dealers are able to raise the technical request about the issue which they are facing and can submit the same to original equipment manufacturer for the solution.
Dealers can create and submit the technical request to original equipment manufacturer and then original equipment manufacturer analyzes the issue and based on their further investigation; original equipment manufacturer provide solution to dealers with which dealers can create and submit the issue to original equipment manufacturer.
As the first point of contact Dealers have all the details with respect to the issue that has come, What is the product, what action they have taken in order to resolve the issue and the probable causes well. As the dealers have all the information available with them, they know if the issue is very critical in nature which needs to be address by original equipment manufacturer at the first or it is of low priority the solution of which original equipment manufacturer can give accordingly.
With the classification of priority of the technical request by dealers, it has become easy for any original equipment manufacturer to decide on to which technical request need to be focused first and then they can resolve all the technical requests accordingly. Intelli Technical assistance request Software thus provides original equipment manufacturer the functionality with which they can plan and manage different technical assistance request raised by dealers. Intelli Technical Assistance request help original equipment manufacture to provide timely solution to the dealers and once the dealers have the solution available with them, it become easy for them to resolve the issue.
Intelli Technical assistance request management system also provides flexibility to original equipment manufacture to change the priority of the technical assistance request submitted by the dealer. Once any dealer assigns the appropriate priority and submit the technical assistance request to original equipment manufacturer, original equipment manufacturer then analyze the issue which has been raised by dealer and based on their investigation, original equipment manufacturer can decide if the priority of technical assistance request set by dealer need to be changed to high or low. If any change is required in the priority, original equipment manufacturer can change the priority of the request and will provide the solution of the issue on that basis.
Intelli Technical Assistance request also provides the functionality to dealer to create the technical assistance request step by step and submit the same to original equipment manufacturer in one go. While creating the technical assistance request, if the dealer do not have all the information available with them in order to submit the request to original equipment manufacturer, dealer can save the intermediate work after filling the partial information in technical assistance request and once dealer has all the information available with them, Dealers can always refer to this partially filled technical assistance request and complete the other details and can submit the request to original equipment manufacturer for their review and further investigation. With this step by step process, dealers do not need to worry to collect all the information while creating the technical assistance request and they can create and submit the technical request in series of steps.
For more information and details about Intelli Technical Assistance request system and our other world class products, visit our website www.intellinetystem.com. We assure you of the best in class products which will help yo to grow your business.
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