In field operations, collecting information is not an easy task. Field technicians go from one place to another to perform a job and then after completing that job they write all the job related process on paper and then submit this paper report to their office. Now, someone from office will retype that report to store everything into the system. Isn’t it a long process? Also, what if a field technician is not able to perform a specific job due to various technical issues or due to non-availability of required parts?
Isn’t it a loss of time and efforts for field technicians and dealers too? So, what can be done to counter such issues? Well, this is the era of technology and technology has introduced latest technique to collect field information online and send the report to reporting personnel in real time. Now, you must be craving to know what that technology is. Well, the name of technology is field technical report. But, before choosing the best FTR, OEMs must need to consider these 4 must haves things, while searching the solution for their organization.
Moreover, while looking for mobile solution enabled FTR, just don’t settle for digital form of the software, instead opt for an approach that is capable to give you all of the information in real time. This way you’ll be able to save a lot of valuable time, and serve customers in a better way.
Conclusion: Better communication is the key to retain customers. Regardless of how long time it takes to complete a job, if customer is regularly updated about the under progress task, they will be satisfied. The situation often escalates, without the customer being notified.
If you wish to know more about the software, feel free to connect with us at www.intellinetsystem.com