In manufacturing sector parts warranty management is one of the biggest challenges. Also, a big part of OEMs revenue is lost in handling parts claim. As the competition is increasing and market demands are changing the cost and competitive pressure are challenging OEMs to adopt new ways to do things in an efficient and effective way without interrupting current operations.
Leading OEMs need to deploy advance technology software solutions to automate the complete warranty claim management process and unleash new levels of innovation and profitability.
In case you are looking for such software, then let’s get familiar with this new technology - warranty claim management software. It streamlines the part warranty process in an OEM to reduce warranty cost and increase revenue. Using warranty claim management software, OEMs can collaborate with dealers and customers to reduce warranty expenditures, improve product quality, and enhance end- customer experience. In manufacturing organizations such software can increase customer trust in brand, reduce operational costs and gives an opportunity to OEMs to generate more revenue. This software is a technical and smart way of maintaining warranty process.
The Software Enable OEMs to:
- Maintain all types of claim, like: Extended, parts, and used part warranties, as well as, campaigns/recalls and goodwill claim.
- Automate claim processing according to organization rules and minimizes manual data entry by retrieving all information automatically.
- Benhance business performance, reduce warranty cost and help OEMs in improving product quality.
- Complete warranty process analytics and fraud claim detection.
- Easy integration with parts catalog software and other enterprise software to enable seamless end-to-end warranty process.
Managing warranty claims through manual methods is the biggest reason of revenue loss for OEMs. Also, no method for identifying fraud claim, long refund process and no proper channel for getting the parts back are some departments that need attention. These sectors are unavoidable and inevitable, but OEMs needs to transform these sectors to increase profitability.
Warranty claim management is the only solution to help OEMs overcome these issues and it is the only tool that brings the physical and digital world together. Here are the ways in which this software will lower the cost of business operations:
Reduce Cost
Manufacturing OEMs can reduce costs by leveraging warranty management software and make workers learn automated procedures to fix and manage parts. Digital methods are less expensive than manual methods, as well as being more workers friendly. OEMs and dealers can also access the software from anywhere, minimizing the need to go remote location to collect details. Also, no special training is needed to operate the software, just simple computer knowledge and you are done.
Minimize Parts Repair And Return
Parts warranty errors drive costs up through defective parts or fraud information. Manual schedule delays the process and cost of doing business increases. Furthermore, poor quality of product and services can cause lasting damage to brand reputation.
AR based system will improve accuracy, efficiency, and productivity of workers. Warranty management software allows OEMs and dealers to work confidently while minimizing errors and waste.
Optimize Equipment Availability
Millions of dollar are lost if any part of customer machinery gets down. The big loss is because equipment downtime in measured in hours and it is critical to avail part earlier as dealer need to check availability first, then they will order it from OEM and after that part will reach to customer. Such process is really time consuming. So, this software is able to automate the complete process and save a lot of valuable time.
Today’s OEMs can use warranty claim management to accelerate equipment return and refund process. It includes step-by-step instructions to avoid mistakes.
Features and Benefits
- Part Registration: Online parts registration facility that eliminates manual administration that improve data accuracy and remove errors.
- Service Contracts: Streamlines pricing and collaboratively manages organizational operations, and cost controls for repair handling.
- Customer Support: Capture all customer inquiry and maintain technical database for future record. Also, provide instant support to customers through portal without any delay.
- Warranty Claims: Enables online claims entry, uploading of claims data, automated validation, fraud claim review and processing.
- Parts Return: OEMs can set up part return request through return material authorization (RMA) module, whenever they need a part for defect research.
- Supplier Recovery: Enable a collaborative environment to maximize the opportunity for claiming warranty cost and sharing repair information with dealers directly through the portal.
- Warranty Analytics: Captures and analyzes warranty parts to identify causes of warranty, or and quality issues.
Wish to know more or interested in free demo? Connect with us @ www.intellinetsystem.com
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