Intellinet offers the most advanced warranty management system to the OEMs and manufacturers. Authorized dealers are expected to assure that customer get full benefit of the products under warranty.
A warranty administration enables advanced functionality and ensures consistent report delivery while solving warranty issues.
To resolve warranty issues, detailed instructions are required with a clear cut division of roles. Intelli warranty administration address important aspects of the warranty process including- monitoring policies, fault codes, rule management, registration, and claim processing. Let’s have a look on other features how warranty administration makes the work process of OEMs easy:
Features Of Warranty Administration:
Policies Masters
Under Intellinet administration portal, one can make changes at the lowest level. Can create policies for the warranty period of a part, duration of filing claim and update different policies time to time for uninterrupted services.
Reimbursement Terms
Reimbursement terms and conditions can be particularly defined under this. Like what will be the cost of a particular part replacement or exchange. For every part or assembly there is a different limit defined.
Reimbursement terms and conditions can be particularly defined under this. Like what will be the cost of a particular part replacement or exchange. For every part or assembly there is a different limit defined.
Bar Codes
Different codes for different applications like for campaigns and claims are defined.
Reason Master
Under the administration of warranty management software, rules can be defined at different levels on the entire workflow chain. The system supports dynamic workflow where, claim approval rules are set i.e., the system can define at which level, till what limit and who will approve the claim transaction. Also, rule can be defined if the assign person is not available to process the claim, then who will approve that claim in his absence.
Controls
Here, one can assign limited controls at different levels, according to designation, user base and transaction base.
Rates and Modifiers
It also allows setting rates for labour according to working hours, night charges, extra work charges, while considering modifiers like discounts and markups.
Reconsideration Definitions
Define multi-level codes and actions for completing assigned jobs, like if dealer have sent incomplete request for processing claim, there can manage this, whether to ask for the complete records related claim or to cancel the request.
Failure Definition
Define failure pattern which helps in optimizing the future pricing in the extended warranty period
Custom Reports
Reports related to claim processing can be generated easily, like if the claim is being approved or rejected or stuck at any other level then the complete report for the same status will be conveyed through mail to the dealers and service centre.
Carrier
It gives the freedom to choose the correct carrier for carrying your parts and also ensures the right parts are shipped to the right locations on correct time without any delay.
Diagnostic Codes
Diagnosis are defined in the form of a code under this section
Business Unit
Under this each unit of the same company will be responsible
PCI
Through this feature, same parts can be mapped.
Conversion Factor
Conversion factor offer multiple currency options, like different dealer deals in their specific currency, but OEM deals in single currency like ($), sp through this conversion, different currencies can be captured in real time.
what is Not Covered Under This Warranty Administration Cover?
(a) Initial set up and programming of controller
(b) Adjustments to the controller settings
(c) Problems attributable to improper use, lack of proper preventive maintenance and the use of unauthorized replacement parts on the product
(d) Batteries, tires, and wheels
(e) Shipping damage (responsibility of the freight carrier)
Benefits:
User Friendly Interface
• Manages warranty policies and accordingly updates new policies instantly that are necessary for claim processing.
• Create dynamic business rules for claim entry business processing Rules, terms and conditions of policies and Supplier Contract Terms
• Helps to set up labor rates, travel rates and other miscellaneous rates such as discounts.
Boost Up Process
• Finds the root cause of the failure pattern and helps in streamlining procedures for the results
• Able to track part inventory status
• Generates and manages custom reports quickly
Time Saving
Effectively manage time of part return process and enables multi-level grouping of dealers and other networks.
• Finds the root cause of the failure pattern and helps in streamlining procedures for the results
• Able to track part inventory status
• Generates and manages custom reports quickly
Cost Reduction
• Processing and Administrative cost reduction by up to 20%
• Elimination of fraudulent and duplicate claims
• Significant increase in supplier recovery over 50%
• Product improvement and service enhancement initiatives from
• warranty intelligence enable warranty payout reduction by up to 20%
Customer Satisfaction
• Easier claims process
• Clear visibility
• Quicker payout
• Improved product quality
Warranty Claim Processing Through Administration
Due to processing issues of warranty claims, organizations lose thousands of dollars every year in the revenue leak.
A closed-loop claims management process is required, which can manage processes and tracks all warranties in their life cycle to improve customer satisfaction, increase product quality and reduce service costs.
Intellinet Warranty Administration provides an efficient means of claims processing and provide services according to OEM capabilities. Through the automation of warranty claims, it is able to create, administer, process and track warranties, and properties through their entire lifestyle.
The organization has a commendable knowledge of spare parts business process that leads other OEMs to partner well with business in strategies for continuous improvements. Also, Intellinet software products like warranty management system, parts catalogue software, estimate part return software are already in use by number of top automobile and equipment manufacturers. Some of them are- Mahindra, Maruti, Force, Honda, etc.
