Field technical report solution works on simple principle of delivering instant and error free field services to the customers. OEMs need to focus on customer centricity because that’s the fuel driving their business. Technology like, IoT and AI are growing popular because they are customer centric. These technologies are capable to predict customer demands and strive to meet customer demands. This helps OEMs to drive their business operations hassle free and optimize the process.
With field technical report OEMs can deliver services at such a high level that it will lead to higher customer retention and increase in revenue. OEMs, who wish to adopt the technology that can make their work speed lightning fast and don’t want to leave no stone unturned in delivering the best services to end-customers, should go for it.
With predictive field technical report solution on board, it will become easier for OEMs to recognize the need of end-customers. Also, they will be able to get real-time data from the field. This data will help them in better decision making and can be the next focal point for delivering predictive services on field. Also, OEMs will be able to perform accurate market analytics.
Exceed Customer Expectations with FTR Solution
In this fast pacing world, customer experience is a key brand differentiator. Also, customers are advanced and they need everything instantly. Customers get frustrated if they need to make calls again and again regarding any service. Also, explaining same things multiple times on a call makes a customer hate the brand. Moreover, customers expect short response time and no waiting list.
Field technical report solution from Intellinet will enable automotive OEMs to deliver field services as soon as customer makes a request and there is no need for customer to make the call regarding the service. Have a look at the four key factors that will help OEMs in perfectly serving the end-customers and grow their business.
- Sticking To The Plan: In manual method field technicians have no plan to serve customer and requests are not answered in sequential manner. Due to this customer experience is affected and they may leave the brand with a promise to never return again. To avoid this issue, proper deployment of field technical report is the only option. They can give access rights to their authorized dealers, so that they can schedule field jobs online and there remain no chance of error in the complete process. Moreover, they will be able to enhance work productivity and punctuality of field technicians. Also, if a field technician performing job on site requires any info about spare parts, they can directly communicate to the dealers instantly and can get the issue resolved and they will be able to complete their jobs without hurdles. Real-time job location on field technician devices will also help them to reach at job site without any hassle and save valuable time. Also, the saved time can be utilized to deliver more.
- Prevention of Problems: FTR software enables OEMs to notify customer about the faulty part so that their time and money can be saved. OEMs enable with field technical report software can reap two-fold benefits and can serve customers in an exception way, saving a lot of valuable time.
- Prediction: With field technical report solution it is possible that technicians get to know about the fault and tools or spare parts required to fix that job. This way dealers and field technicians can save a lot of time and can perform more jobs in a finite time. It enables authorized dealers to schedule the jobs in advance and field technicians are notified in advance. Also, image capture and on-site communication facility is inbuilt into the software. No doubt, software will remove error from the process and will make the process transparent.
- Trained Technicians: Dealers should appoint experienced technician to perform the job. Through this software, this thing is also possible as they can appoint field technician of their choice to perform a job. Moreover, the technician nearby to the job location will get automatically notified as it will be easy to complete the job as early as possible. This will be a win-win situation for all (OEMs, dealers and end-customers) where all will get what they want. OEMs will earn a customer, dealers will be able to sell parts and customers will get instant services in a single go!
OEMs require real-time market insights to learn where technology is needed the most and how effectively they can utilize it. Automated technology is driving customer satisfaction, and you can also take a test drive!
If you have any query regarding the software or wish to request free demo of the software, feel free to connect with the team at www.intellinetsystem.com.
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