For any warranty solution, it is very important that it should provide all the dealers the functionality with which they should be able to not only submit the claim to original equipment manufacturer but it is of critical importance for them to keep a track of the claim submitted till the time it gets settled with the original equipment manufacturer. Also, even when the claim gets settled there are business cases wherein dealers or OEMs need to look out for the warranty claim submitted already so that based on those claims they can make a decision on the claim submitted subsequently by dealers to the original equipment manufacturer.
Below are the ways with which dealers can keep a track of claims-
iWMS not only helps the dealer to keep the track of different claims submitted by them but also keeps them updated with the different status of the claim as and when the claim progresses during the life cycle of the claim. This updated information helps in the early settlement of the claims and results in maintaining good business relations between dealers and original equipment manufacturers.