For any warranty solution, it is very important that it should provide all the dealers the functionality with which they should be able to not only submit the claim to original equipment manufacturer but it is of critical importance for them to keep a track of the claim submitted till the time it gets settled with the original equipment manufacturer. Also, even when the claim gets settled there are business cases wherein dealers or OEMs need to look out for the warranty claim submitted already so that based on those claims they can make a decision on the claim submitted subsequently by dealers to the original equipment manufacturer.
Below are the ways with which dealers can keep a track of claims-
- Dashboard Tiles – One of the most exciting features in intelli warranty management system is the dashboard which dealers can see just after login into this web based warranty solution. Whenever any dealer login to the application they see different numbers on the dashboard based on the current status of different claims thus giving them a complete picture of all the claims submitted by dealer to original equipment manufacturer. Based on this, they can take the decision on those claims accordingly. This dashboard shows different numbers as per the live status of the claim and hence dealer knows the number of claims standing at different status during any claim life cycle.
- Mail Alerts – Email these days has become a very important medium of communication between dealers and original equipment manufacturers. Whenever the status of the claim changes, Intelli Warranty management System sends auto alerts to the dealers who have submitted those claims and to the respective OEMs thus giving them the prompt information that the status of the claim submitted by them has been updated.
- Claim Graph – Pictures speak louder than words, keeping this logic in mind Intelli warranty management software has implemented interactive graphs with the help of which dealers come to know as to how many claims are standing at what status in a particular month. With this graph, they not only get the idea about the numbers of claim but they can also view the graph in terms of monetary value as well. Therefore, in just a glance this graph gives a clear idea to the dealer on the numbers of claims and associated monetary values of those claims.
- Grid Search – Whenever any dealer access Intelli warranty management system which is an online warranty system and searches the claims based on certain criteria, the output list shows the list of claims which have been updated by the dealer or by OEM recently on the top of the list. This gives an idea to the dealers that these claims have been updated recently and then they can check the status of all such claims accordingly.
iWMS not only helps the dealer to keep the track of different claims submitted by them but also keeps them updated with the different status of the claim as and when the claim progresses during the life cycle of the claim. This updated information helps in the early settlement of the claims and results in maintaining good business relations between dealers and original equipment manufacturers.