Effective warranty management is an important and vital need for automotive OEM of any size and for all type of unit. In most OEMs fleet without a process to control warranties, revenue could easily go unrealized.
Sales managers at OEMs and manufacturing plants are typically unable to fully realize how operational expense of organization can be recovered through an effective warranty claim management process. By adding this software to their organizational operations, OEMs can recover unrecognized claims value and can reap the benefits and continue to experience rewards for a long time.
In most instances, every assembly or spare part has some type of warranty coverage. The key to manage whole warranty system is effectively implementing the automated warranty claim management system. The system will identify the type of coverage available and will process according to that. The warranty tool from Intellinet will enable OEMs to account for various types of warranty coverage, like warranty claim from OEM, authorized dealers and aftermarket suppliers.
Intellinet warranty module identifies and structure warranty claim parameters to maximize OEMs success opportunities. The tool effectively use warranty related data, specifications of assets, readily identifies the system and parts that are covered under warranty claim program.
With this tool, OEMs and their authorized dealers will be able to track and manage warranty duration of their spare parts from starting point. Taking this a step further, they can easily define warranty rules in their system and can also define the conditional warranty duration and warranty type according to part life cycle.
Also, whenever spare part warranty period is about to end, the warranty claim management portal will notify customers automatically and will also send other interactive alerts at several levels, according to type of warranty that applies to the unit or spare part as per conditions or protocols.
To OEMs and dealers it provide reporting methods and identify which warranties are about to expire and allows them to act upon each type. It provides ways to predetermine the expected lifecycle of a spare part and make policy adjustments to help OEMs make additional savings.
Are Your Dealers and Betting Against You?
The thought that dealers and suppliers are working in their best capacity may seem true to some extend but OEMs need to keep in mind that it is only their responsibility to ensure a solid claim management process.
Intellinet warranty claim management system allows OEMs to create individual or base price table for every dealer, which provides the ability to dealer that he can define what is reimbursable according to part cost, labor cost, charges according to labor hours, and any other applicable charges to support a warrant able repair.
The module also allows for seeking out potential warranty claims that might have been overlooked during the repair process at authorized dealer service station. Repair parts are reviewed and the applied warranty parameters can create warranty claims if applicable to them. This step also results in successfully making a good image of brand in front of customers and also provides the dealers with a solid platform to submit and manage claims, categorize each claim, process payments and prepare report on the overall warranty claim process that can be helpful in making business decision easier.
Converting manual processing of warranty claims and into an effective and efficient format can be better utilization of OEM time and resources. Warranty claims management requires a dedicated commitment, proper staffing and proper protocols. Intellinet software has high quality features to guide OEMs in warranty claim management but also in methods to organize your warranty management process.
Warranty Claim Structure
The data of warranty claims can be centralized with help of claim management software that will provide input to OEMs to identify claim related data of spare parts, customer profile and addition to this the claims pricing table. This is what starts the overall process and supports the warranty cycle.
Dealers are integral part of this whole process. They diagnose the failure, make notes on order of parts that are warrantable and process the cycle. Intellinet warranty claim management has active resources at their disposal to view alerts for potential claim.
This data of claim is stored to further support the process. Images or photos of failures can also be included, which in some instances may be a requirement for filing warranty claims. Workers at authorized dealership can utilize mobile devices enabled with cameras to attach photos to the repairs order they are working on or management can add these directly on the portal.
Strong OEM-Dealer Relationship
Every spare part has a specific claims policy, so it’s important to discover all details necessary to manage claims. Following procedures can make everything easier. Dealer can be more confident about their needs and demands. With Intellinet warranty claim management system spare part claims are less likely to be denied or delayed. The result will be a smoother with faster payments turnaround.
Warranty Management As Revenue Stream
Intellinet can guide you through few steps to successful warranty recovery:
- Commit to warranty claim recovery
- Assign a dedicated team to manage the process
- Regular communications with all associated dealers
- There should be a clear protocol for claim filing
- Keep real-time warranty claim records as part asset service history
- Track status of every claim
Customers need to keep in mind that in many instances customers have already paid for the warranty protection of spare part. It is built into the price of spare part purchased. Warranty reimbursement is the real money that is waiting for customers to claim, in case any misshape happens.
OEMs owe to their business to make the most of every penny they had spent, but they can’t do it all alone. Intellinet warranty claim management system is here provide them support in form of technology to manage and capture warranty reimbursements of all parts and units.
If you wish to know more or have any query, connect to the experts at www.intellinetsystem.com
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