Technical knowledge update to dealer through Service Information System
by Intellinet Jul 7, 2020
With the advancement of the technology, Original Equipment Manufacturer keeps on updating the products which they manufacture. Whenever any Technical Advancement has been done by OEM, knowledge of such advancement needs to pass on to dealers so that they have the updated information about the different products which they need to sell to the end customer. Such improvements can be in terms of change in product design or it could be a technological improvement that original equipment manufacturer has done in the existing product or it could be that they have launched a new product all together. But one of the most important question which comes into the mind of original equipment manufacturer is how to provide updated information to different dealers which are distributed across different regions at the same time in one go.
In order to assist OEMs with the solution, Intellinet has come up with the solution name as Service Information System. With the help of service information system, OEM can send updated technological information about different products in the form of PDF which will be readily available to all the dealers and distributors over the internet. Whenever any product is improved, the literature of the same are created by OEMs and based on different parameters of the products, they publish the same on service information system. Service information system is technologically advanced and also support multiple languages as well so based on the language of the different dealers, original equipment manufacturer can publish different literature based on the language of the dealers. There are different categories of literatures based on which original equipment manufacturer can publish the literature like operator manual, user manual etc. and based on these different types of literature, it is easy for any dealer and original equipment manufacturer to search for those published literature. These published literatures carry sensitive and critical business and technical information about different products. It is very important that access to services information module must be secure. Intellinet service information system is accessed only by the authorized dealers and OEMs and hence it makes sure that data is secure every time.
Original equipment manufacturer can also keep a track of different dealers and distributors whether the technical literature published by them are actually read by the dealers or not. Service information system captures the read date whenever the literature is read by any user and thus makes sure that all the dealers read the literature which is available 24×7.
With the announcement of the technology, OEM keeps on improving the products and the information of such improvement need to pass on to dealer without any time lag. Service information system targets to achieve this goal of any original equipment manufacturer and hence helps dealer with the updated information which not only helps them in selling those products to the end customer but also helps them in performing any kind of troubleshooting on different products