Pre-Approval of Claims Through Intelli Warranty Management System

For the Products which are in Warranty, whenever dealers fix the issue on the product they need to create and submit the claims to Original Equipment Manufacturers no matter where the product’s inventory is which either may be is with Dealers or it has been sold to end customer. OEM once received the claim, start doing their investigation. This investigation at times may take few days and hence it delays in final decision taken by Original Equipment Manufacturers.

This time taken by OEM in doing their analysis on the claim submitted by Dealer increases if Original Equipment Manufacturer is on leave or due to some business case, they are not able to take action on submitted claim. This results in increase of overall life cycle of claim which is not appreciated by any Dealers. This delay also impacts the performance of Original Equipment Manufacturers. It could also happen that follow up between Dealers and Original Equipment Manufacturers takes longer time and this will also increase the time taken by OEM to settle the claim.

To avoid increase in life cycle of Warranty Claim, Intellinet has incorporated the functionality of “Pre-Approval Request” in Intelli Warranty Management System. With Pre-Approval Request functionality, it is easy for Dealers to take prior approval from Original Equipment Manufacturers and thus it helps in reducing the overall life cycle of claim. Structure of Pre-Approval request is same as Warranty claim and hence Dealer do not have to put any extra effort to understand this request and details required to submit the request.

How Pre-Approval of Claims helps Dealers and Original Equipment Manufacturers:

1. Easy filling up of Pre-Approval Request – Dealers finds it very easy to fill the details required in Pre-Approval request as most of the data comes at pre-filled and dealer can submit the request to Original Equipment Manufacturers by filling up the required minimum details.
2. Early approval of request – Main objective of Pre-Approval request is to take the prior approval of Original Equipment Manufacturers for the claim. This approval is taken by Dealer with the Pre-Approval request submitted by him Intelli Warranty Management System. As Dealer has already taken the approval from OEM, once they create the claim from this approved request, time involve in investigation by Original Equipment Manufacturers reduces and hence they approve the claim in shorter period of time. Thus, Pre-approval request in Intelli Warranty Management System reduces the life cycle of warranty claim.
3. Direct Claim creation from Pre-Approval Request – Intelli Warranty Management System has embedded advance technology with which it makes easy for Dealers and OEM to use this system. Once any pre approval request which is submitted by dealer is approved by original equipment manufacturer, dealer is able to create claim using this pre-approved request. With this functionality provided by inteli warranty management system, dealer don't have to fill the complete claim form but whenever he tries to create claim directly from pre-approved request, data from pre-approval request gets filled in claim form thus making it easy for any dealer to create and submit the claim to original equipment manufacturer using pre-approved request.
4. Reduce life cycle of warranty Claim - During the normal course of Investigation while taking an action on the warranty claim submitted by dealers to original equipment manufacturers, OEM may require some more details in order to accept the claim. It may also happen that due to some technical reason or some other business-related reasons, OEMs are not able to take any action on the claim submitted by dealer. This delay in claim settlement which increases the life cycle of the claim. Pre-approval request functionality provided by Intel warranty management system enables OEM to reduce the end-to-end settlement of the claim. As dealers have already submitted the pre-approval request which is also approved by Original Equipment Manufacturers, when dealers finally submit the claim on behalf of that pre approval, OEM need not to investigate more as the same has already been done while approving the pre-approval request and therefore they approve the claim quickly. This quick settlement of claim helps both dealers and Original Equipment Manufacturers in closing the loop faster and decreasing the life cycle of the claim.

Pre-Approval Request concept is an advanced functionality which helps Dealers and Original Equipment Manufacturers in faster and quick settlement of the claims. This functionality incorporated by Intelli Warranty Management System also benefit in reducing the investigation time taken by OEM while taking the decision on the warranty claims submitted by Dealers. This faster and quick claim settlement assists in better coordination between Dealers and Original Equipment Manufacturers.

For more information and details about Intelli Warranty Management System and our other World class products, visit our website www.intellinetsystem.com. We assure you of the best in class products which will help you to grow your business.