One of the most critical task of any OEM is to maintain the best quality of their products but there are cases where products which are manufactured in certain batch or lot develops some technical error. Such error may come to the notice of the Original Equipment manufacturer for the products which may be at dealers’ inventory or might have sold to end customer.
Whenever OEM got to know about such production error, they need to take immediate action and need to recall all such products from the market. Without proper warranty management system, it is very difficult to manage recalls of default products. In some region, they are governed by Government rules.
Recall is the process of retrieving and replacing defective goods. To recall the product, companies launch “Campaign” which has all the details with respect to that recall. In order to make it easy for OEMs to manage recall of default products, Intelli warranty management system (iWMS) brings out the solution as Campaigns. Intelli WMS has a dedicated functionality available within the system which not only manages recalls of the products from dealers, but also helps OEMs in managing the campaigns as well.
Intelli Warranty Management System (iWMS) helps the OEM user to manage mass recall of products that have any defects which has arisen due to fault during production activity or in which some kind of enhancement is required which will improve the performance or efficiency of the product which have been sold to Dealer or to Customer. These recalls may also happen if OEM found safety issue in the product or might create problem in smooth functioning of product.
Below are the different benefits which OEM can achieve by implementing Intelli WMS in their company-
OEMs task or recall management is no longer challenging and difficult to manage. Warranty Management System (iWMS) has made not only recall of the product much easier, robust and technology enabled system has helped original equipment manufacturers as well as the dealers as they get timely information about the default, steps taken by manufacturer to rectify those defaults. Better recall management results in better after sale service to the customers.
For more information and details about Campaign management and our other World class products, visit our website www.intellinetsystem.com.