Authorized Dealers need to regularly report OEMs about part sales, service transactions and customer records. OEMs need this data to measure, trend, and benchmark their dealers over time.
Also, it’s no secret that servicing a vehicle or replacing any part, can take a long time and due to this reason consumers prefer dealerships that offer a quicker and stress-free experience. In fact according to a survey report 54% of consumers like to visit dealership that offers services quickly and don’t care about the price.
Innovation is what OEMs can do to keep customers engaged with dealership and make the atmosphere to keep customers retaining back.
Intellinet Fix Time Report Module is prepared by keeping such things in mind. It allows dealers within an OEM network to provide exact time required to service or get that vehicle repair with the needed parts. This fix report time also includes the time to avail a part that is not available with dealer, at that moment.
How to Give Millennials the Best Shopping Experience
When offering to millennials, OEMs need to consider using technology whenever possible. Engage them with such technology from start that can provide them info at every step.
Offering customer service to millennials is critical. They want perfect and smooth experience instantly. If there is a delay or errors from the dealers end, they prefer to leave and never return. But on the other hand, if a dealer’s is able to provide quick and memorable experiences, they’re the one, who post about it on social media and share with their friends. Ultimately it will help OEM to build brand.
Leverage the Benefits of FTR Software
Now, let’s talk about how Fix Time Report Software can enhance customer experience. For example, Intellinet FTR has many features that help the dealer and customer to have a smooth and quick transaction. For one, Intellinet FTR mobile tools one can speed up the process by quickly pulling real-time data and cutting down on the wait time. Also, dealers can cross-reference their customer’s record to connect with them and capture rapport-building details. This will help dealers to serve each customer individually and will certainly impress them. If dealers are not able to fully utilizing fix time report software for their dealership they could be missing out on providing a more efficient customer experience.
Implementing such software can create a buying atmosphere at the dealership which can lead to more satisfied customers, great online reviews, an increase in sales, and more repeat business.
Each generation has different preferences, habits and expectations from their end and Intellinet is committed to fulfill all demands of OEMs. Intellinet is a leading provider of solutions for the automotive industry. Our customers include best OEMs and dealers and after market OEMs. The company is located in Gurugram (Haryana) and has an experience of more than a decade in this field.
If you’d like to learn more about, connect to us at www.intellinetsystem.com